At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a motivated and organized Community Associate to join our Seattle team, full-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. This position will report into the Community Specialist. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Seattle (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
• Support applicants and drivers with your knowledge of both Seattle and the Lyft platform
• Perform pre- and post- applicant outreach to get drivers approved and on the road
• Work with current drivers to solve any issues that they may have
• Uphold the Lyft standard of service while working with all drivers
• Flexible schedule: this is a full-time role that may require some nights and weekends

Experience:

• 1+ years with in-person customer service roles such as retail, technical support or hospitality
• Bachelor’s degree or equivalent preferred
• Knowledge of the for-hire vehicle industry
• Familiarity with the greater Seattle area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
• Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too! You know the TLC is more than just a cable network and are all about THE TEAM, since we all know there is no “I” in TEAM

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides