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Construction Customer Success Manager

Customer Success Managers possess the drive and desire to gain understanding, build relationships and identify opportunities with Construction clients of all sizes and needs in order to build a deep overall understanding of their customers. You will develop an understanding of enterprise client infrastructures and assist in determining opportunities to implement scalable processes. Driven individuals with a strong desire to win and strong relationship building capabilities, both with clients and internally is key to this role. The position provides our clients with white glove service. You must possess a strong sense of the collaboration, be extremely organized, and be capable of making the optimal decision and implementation for both the customer and EagleView.
Primary Responsibilities:

  • Understand workflows specific to the Construction Vertical, Distribution, Manufacturing, Contractors.
  • Interface with decision makers and key back office personnel to facilitate and monitor EagleView contract and sales programs.
  • Manage the set-up of new and existing accounts into workable hierarchies as needed by companies.
  • Understand our customers objectives and become a trusted right-hand advisor to both internal and external customers.
  • NPS Scoring both internal and external.
  • Ability to build relationships with customers and dig in to customer needs.
  • Building Contacts through outreach
  • Account Maintenance – ensure everything is functioning as expected (high level account monitoring)
  • Working Through customer needs such as one-off requests, projects, demos, follow up, meeting prep
  • Other duties as assigned
  • Understand workflows specific to the Construction Vertical, Distribution, Manufacturing, Contractors.
  • Strong written and verbal communication skills
  • Ability to work well with a team and with internal and external clients
  • Ability to dig in and research customers
  • The ability to travel as needed to support clients
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages

Location

10900 NE 4th Street, Bellevue, WA 98004

An Insider's view of EagleView Technologies

What’s the vibe like in the office?

I can definitely say that I’ve learned how to work through total chaos- the greatest of chaos, mind you. It’s rare when you hear silence in our office. From whistles and duck sounds to Nerf gun wars and flying squealing monkeys, I can assure you that there’s never a dull moment working at EagleView.

ALENA BENTLEY

INSIDE ACCOUNT MANAGER

What projects are you most excited about?

I’m really excited about our nationwide property analytics database. We are applying machine learning and AI to EagleView’s high-resolution imagery to extract meaningful information from every single pixel, at multiple times a year.

SHAY STRONG

DIRECTOR OF DATA SCIENCE & MACHINE LEARNING

What are some things you learned at the company?

EagleView has been a tremendous catalyst for my professional growth. I never thought I’d be so lucky to end up in a role that I’m so invested in. My coworkers and managers have been an incredible resource from day one, and I’ve gained knowledge and confidence in my field due to the constant support.

AARON TEDROW

ACCOUNTANT

What unique initiatives do you have that encourage innovation?

With imagery from drones and smartphones processed using point-clouds and modeling to provide building measurements for construction and insurance adjustment, EagleView is going to help eliminate time consuming and dangerous work on ladders by estimators and adjusters. This is going to really save lives and let customers receive estimates faster.

AJAI SEHGAL

Chief Technology Officer

What does career growth look like on your team?

Over my career at EagleView, I’ve consistently grown as an employee in several ways and I’m continuously learning new things each and every day. The assessment process allows me to give and receive feedback that creates all-around better employees. This type of feedback helped lead me to my promotion—my first promotion ever within a company.

THADDEUS HAGOOD

GEOMATICS MANAGER

What are EagleView Technologies Perks + Benefits

EagleView Technologies Benefits Overview

EagleView offers a “Work-hard, play-hard” culture, generous and flexible paid time off plus seven paid holidays and four floating holidays.

Medical & dental insurance, vision coverage, and prescription coverage and pays a majority of premiums for employees & covered dependents, and more

401(k) and Roth IRA plans, First Tech Credit Union memberships, and tuition assistance for eligible courses of study

Culture
Volunteer in local community
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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