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Contract Helpdesk Technician (part time)

| Seattle

 

We are looking for a contract candidate available for approximately 20 hours a week to assist with new hire IT on-boarding and orientation.  

The ideal candidate would be someone who is somewhat familiar with using a Mac, light computer peripherals setup, and happy to meet and interact with new people on a weekly basis. Experience with Google Suite, elevated experience with Mac and light troubleshooting experience are unrequired pluses.

We expect to see between 4 and 8 new hires on a weekly basis. On average, we see around 6 a week.

We would be looking to find someone available during the day (generally between 9am and 4pm, though Tuesdays would start at 8am). They would specifically need to be available on Tuesdays, and we would ideally like to find someone who could come in on Thursdays and Fridays as well, although those days are less set in stone. 

The goal is for the candidate to be trained up to take the lead on the majority of the work done for these tasks, which include primarily:

  • New computer set up (primarily Mac, some Linux, seldom PC)
    • Establish new hire’s local account on machine, allow management software to do the majority of the configuration, then circle back to ensure everything set up properly, installing some applications as needed, and inputting license keys when necessary. Pretty low touch overall, fairly well automated.
  • Setting up desks when onsite / shipping equipment to remote hires
    • Everyone onsite gets 2 displays, keyboard, mouse, etc. Remote new hires require their new hire packages to be shipped, mostly to the continental US, sometimes around the world.
  • Inviting new hires to orientation
    • Adding people to an existing calendar event, sending the invitation to their email, and scheduling an email to send account setup instructions to remote hires.
  • Presenting the technical tools and resources that new hires have at their disposal
    • This takes place at 8:30am on Tuesdays, and generally takes about an hour. It takes place in 3 segments: 
      • general tools and resources, including showing some particulars of Google’s Mail, Calendar, and Drive online applications, as well as a few other internally documented details. 
      • Next, the director of IT Operations joins to include some info from his perspective, which takes about 10 minutes. 
      • Then, we excuse the remote hires who have joined via phone, and set up accounts with the folks onsite.
    • With the folks onsite, we set up computer password for Mac users, Google account password, and a third identity management password they use to access secondary systems, as well as a password management application which requires an authenticator app for secondary authentication. The Linux machine users are also issued Chromebooks that we help set up with their Google account. PC users get Mac laptops for mobility.

About ExtraHop

At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun. A sense of humor is required here, seriously!

We are the global leader in real-time wire data analytics, a novel approach to IT Operational Analytics. Our market opportunity is greater than $15B and our solutions span all industries. Pretty neat, huh? If you want to join a fun team that produces award-winning products that provide tremendous business value and delight customers, then ExtraHop is the company for you!

Founded by engineers, ExtraHop is a Seattle-based technology company that delivers elegant solutions for the tech industry’s most challenging problems. 

As a privately held fast-growing technology leader in the $20B IT operations management space, ExtraHop Networks is positioned to be the next great systems company. We are known as innovators who take a smart, creative approach to solving problems. Our ExtraHop team and product line have received many awards, including wins in multiple categories of Best of Interop, a Gold Medal prize in Puget Sound Business Journal’s annual list of Washington’s Best Workplaces, and several Gold Stevie American Business Awards.

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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Location

In the heart of Seattle, with easy access to transportation, restaurants, and entertainment.

What are ExtraHop Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees A parking subsidy.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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