About the Company:

Qumulo is the leading file data platform, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule. 

About the Position:

We are looking for an experienced Community manager to join our marketing team! This role will be responsible for developing our community strategy and engagement model. If you are a self-driven and ambitious tech-savvy professional we would love to meet you!  You should be a ‘people person’ with great customer relationship skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the voice of our brand with our community.

Responsibilities:

• Build relationships with key customers that are part of our advisory board
• Nurture relationships with users that could become future references and case studies
• Support the PR team in obtaining customer references and quotes from end users
• Manage the customer advocacy function
• Monitor, track and report on feedback and online reviews
• Organize and manage events to boost brand awareness

Skills & Qualifications:

• A BA/BS degree or equivalent experience, English/Communications/Business preferred
• 5-7 years of professional experience managing user communities, user groups, 
• Experience in a customer advocacy role a plus
• Strong english writing skills
• Strong, hands on, social media engagement background
• Excellent interpersonal and presentations skills
• Be a strategic thinker with the tactical skills to execute on ideas
• Proven work experience as a community manager, leading customer advocacy or similar role
• Experience building a community program from the ground up would be an advantage  
• Ability to identify and track relevant community KPIs

Prefer working in a collaborative, cross-team capacity. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. 

*Please note that employment at Qumulo is contingent upon completion of a satisfactory background check. 

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

For more information on Qumulo's Applicant Privacy policy, please click on the following link:

https://qumulo.com/applicant-employee-privacy-notice