Customer Experience Associate (Temporary)

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Associate I, CX Operations 

Postmates is on a mission to help people unlock the best of their cities -- and their lives -- with an industry-leading on-demand “anything” network. We’re the first and still the leading company in the on-demand space -- with a fleet of more than 615,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a verb in pop culture. We’re looking for people who are passionate about doing ‘whatever-it-takes’ to solve a customer’s problem.

Postmates is looking to hire Customer Service Representative on the Customer Experience team for a 3 month temporary position. You will be responsible for providing top level customer service to our customers. At Postmates, customers are the center of our business whether it’s our Sellers, Buyers or Fleet. We pride ourselves in providing fast, consistent, and world-class personalized customer service from highly skilled agents using the most cutting edge tools and systems.

Available Shifts

  • Thursday - Sunday: 6:00pm - 12:00am CST
  • Wednesday - Saturday: 6:00pm - 11:00pm CST
  • Thursday - Sunday: 5:00pm - 11:00pm CST

 Skills:

  • Ability to efficiently use desktop computer
  • Tech savvy with Mac and iOS experience; Google Apps for Business (G-Suite) experience is a plus
  • Excellent typing and documentation skills
  • Outstanding phone etiquette with ability to communicate correctly and clearly with both internal and external customers
  • Maintain a high level of professionalism 
  • Able to establish a positive rapport within the workplace and every customer
  • Ability to work on the phone throughout your shift, maintaining positive composure and enthusiasm 

Responsibilities:

Under close supervision:

  • Quickly resolve problems for our Customers, Sellers, and Postmates primarily in real-time by phone and/or chat, and occasionally by email and be the reason customers use Postmates again!
  • Correspond directly with Postmates throughout their deliveries to ensure accuracy and timeliness, along with troubleshooting account and device issues
  • Follow policies and procedures, but capable of identifying outside-the-norm cases with ability to think outside the box, envision solutions and proactively problem solve
  • Work closely with leadership to ensure individual and team goals are met
  • Demonstrate strong time management skills
  • Be action oriented and self-disciplined
  • Be organized and detail oriented
  • Maintain a thick skin with the ability to convert an angry customer to a happy and satisfied customer
  • Empathize with and prioritize customer needs

Perfect Candidate:

  • Experience providing outstanding customer service, preferably in the technical, contact center, retail and/or food service industry
  • Has a smile in your voice and the desire to change the world one order at a time
  • Demonstrates a history of understanding and complying with company policies and processes
  • Is flexible to work nights, weekends, and holidays
  • Meets and maintains all individual performance metrics
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ErlangLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PyTorchLibraries
    • Scikit-LearnLibraries
    • ConsulLibraries
    • VaultLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DjangoDatabases
    • DynamoDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • DruidDatabases

Location

Located in the heart of downtown Bellevue, our office enjoys a sweeping view of Lake Washington with plenty of shopping and restaurants nearby.

An Insider's view of Postmates Inc.

What's something quirky about your company?

One thing that makes me proud to be a part of Postmates, is our program FoodFight. It is a Postmates driven partnership with local shelters that makes sure leftover food from restaurants makes its way to a shelter and feeds those who are hungry. We care immensely about the communities that we serve, and FoodFight is one way that we show it!

Rahul

Server Engineer

What's the biggest problem your team is solving?

Our Security team ensures our users, merchants, and Postmates info is safe. We develop and deploy mitigations to eliminate the potential for vulnerabilities that pose a security risk. Driving these projects from start to finish and seeing the impact of our work is extremely rewarding.

David

Security Engineer

How does the company support your career growth?

I once read that “growth and comfort don’t coexist” and Postmates lives by it. From day one at Postmates, I felt challenged and have been given projects that impact the business. I’ve had to flex technical muscles that I have never used and it’s exciting because I’m developing into a more well-rounded engineer which only enhances my career growth.

Juan

Software Engineer

How do you empower your team to be more creative?

Instead of assigning work/tasks to my team, we operate by having the team identify what they think are the problems that we need to be solving today, and how that will scale or change over the next few years then align those with company priorities. This forces my team to be more creative in how they approach their work on a day to day basis.

Aabhas

Infrastructure Lead

What are some social events your company does?

Postmates is a fun place to work. We hold various social events throughout the year, both locally in Bellevue and at the San Francisco HQ. Last year, we held a team event at Golden Gate Park, movie nights and happy hours in SF, as well as a hike and Christmas party in Bellevue. Looking forward to more fun events this year!

Ken

Data Scientist

What are Postmates Inc. Perks + Benefits

Culture
Volunteer in local community
At Postmates, we believe we have a shared responsibility to create positive change in our communities and society at large. Check out our Social Impact report: social-impact.postmates.com
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Postmates covers 100% for full-time employees and dependents on most medical plans, dental, and vision.
Life Insurance
Wellness Programs
In addition to health club discounts, Postmates provides a PhysioStrength wellness portal with live virtual classes and videos helping employees with their health, wellness, and fitness needs.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Postmates provides Dependent Care FSA that covers eligible child care expenses.
Generous Parental Leave
Postmates provides all full-time employees up to 16 weeks of paid time off for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time. Check out our Social Impact report: social-impact.postmates.com
Paid Holidays
Paid Sick Days
Employees receive 56 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
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