Great interviews are engineered.  Come help Karat make every interview predictive, fair and enjoyable.

The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.  

Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. 

The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. 

As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

Customer Experience at Karat

Our Customer Experience team is committed to ensuring Karat interviews are consistently human-centered. We provide outstanding customer service and ensure the results received by our customers are a genuine reflection of each candidates' experience and performance.

As our Customer Experience Specialist, you will provide chat and email support before, during, and after Karat interviews. In addition, you will review feedback provided after interviews for quality control purposes, making grammar and spelling adjustments as-needed, and ensuring feedback is appropriately mapped in the video recordings.

This is a 1099, part-time position (approximately 30 hours per week). Hired applicants will need to supply their own computer equipment. A reliable Internet connection is also vital in order to be successful in this role.

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.).

Core ResponsibilitiesThis position is for the following schedule

• Sunday: 12:00 pm to 7:00 pm PT
• Monday: 2:00 pm to 7:00 pm PT
• Tuesday: 2:00 pm to 7:00 pm PT
• Wednesday: 11:00 am to 7:00 pm PT
• Thursday: 2:00 pm to 7:00 pm PT

Own It

• Ensure candidates’ questions and concerns are responded to in a timely fashion, and that the communication reflects the Karat brand and values.
• Provide real-time troubleshooting support during candidate interviews.

Be a Partner

• Work with Karat’s network of Interview Engineers and Quality Control Engineers to accurately portray candidates’ interview results to our clients through the utilization of Karat systems and tools.

About you

• Previous customer service experience in an online, remote setting preferred
• Ability to thrive in a fast-paced, quick-change dynamic environment
• Proven time management skills and history of reliability
• Superb English grammar and spelling skills (as you will be editing pre-existing content)
• Strong communication skills (both verbal and written)
• Ability to empathize appropriately with a variety of audiences (external and internal)

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].

Textio Score: 92

Thank you Textio for helping us create inclusive job descriptions that prioritize transparent, unbiased candidate experiences from the very beginning.