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Customer Experience Specialist

| Seattle
Who is Karat?

Interviewing is the gateway to building careers and teams. Yet, it’s no one’s job to do it with fairness and professionalism -- so we made it our job.

Karat conducts first-round technical interviews on behalf of companies like Indeed, Intuit, Pinterest, and Citrix. Our network of experienced Interview Engineers have conducted tens of thousands of technical interviews with software engineering candidates. Clients increase capacity to interview and unlock engineering productivity, all while providing exceptional candidate experiences.

Our Mission
Our mission is to be the world’s interviewer. We conduct highly predictive interviews for our clients with rigor, humanity and fairness. Karat helps companies hire the engineers they need to create the future and helps ensure that engineers are in jobs that maximize their strengths.
Operations at Karat
The Customer Experience Specialist works at the heart of Karat’s product and operations. You'll play a crucial role in defining the Karat user experience. You’ll be on the front lines in interacting with candidates and interviewers and representing the Karat brand, as well as the brands of our clients. In addition, you will play an important role in helping to refine our core interviewing product based on your interactions with candidates and interviewers.
  • Non-Permanent independent contractor
  • 100% remote opportunity
  • Shift availability will flex based on volume
  • Must be available at least one weekend day
  • Hourly compensation: $15/hour to start
We are specifically looking for individuals to fill the following shifts:
 
Shift 1
  • Tuesday 8am-12pm PT
  • Wednesday 8am-12pm PT
  • Thursday 8am-12pm PT
  • Friday 8am-4pm PT
  • Saturday 8am-4pm PT

Shift 2

  • Sunday 12-4pm PT
  • Monday 8am-4pm PT
  • Tuesday 12-4pm PT
  • Wednesday 12-4pm PT
  • Thursday 12-4pm PT

Shift 3

  • Monday 9am-5pm PT
  • Tuesday 9am-5pm PT
  • Friday 9am-5pm PT
  • Saturday 9am-5pm PT
  • Sunday 9am-5pm PT

Shift 4

  • Monday 4pm-midnight PT
  • Tuesday 12pm-6pm PT
  • Wednesday 12pm-6pm PT
  • Thursday 12pm-6pm PT
  • Saturday 5pm-midnight PT


Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

The University District is a relaxed area with casual hangouts and a youthful feel. Plus, the office is easy to get to by bus and link light rail.

What are Karat Perks + Benefits

Karat Benefits Overview

Have a Voice
Everyone at Karat has a seat at the table, so you can be free to speak your mind and know you'll be heard.

Meaningful Equity
You'll be making an impact here, so you get a fair stake in our success too.

Unlimited Time Off
Take the time you need to do your best work and live your best life.

Health + Wellness
We got you covered: 100% of your health, dental, and vision insurance.

Equipped for Success
We'll set you up with a new MacBook Pro + monitor and whatever other gear you need.

Flexible Work Environment
Work from wherever you like, whether that's at our Seattle headquarters or your home office.

401k
Save for your retirement the smart and simple way.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Employees get free lunch on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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