Customer Onboarding Specialist

| Seattle
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Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to scale their online retail business globally. Founded in 2014 and headquartered in Seattle with additional offices in Minneapolis, New York and London, Stackline is on a mission to engineer the world’s most powerful data, tools, and services for commerce.
 
Over the past year, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates. Stackline’s extensive brand list includes Starbucks, Sony, General Mills, Mondelez, and Levi’s. 

Join the Customer Success team as a Customer Onboarding Specialist and be the first interaction point a client has with Stackline. This is a new and growing team, so you’ll have the opportunity to influence and build a critical early phase of our client lifecycle.

Responsibilities

  • Project Management: roll up your sleeves and manage our client integration queue day-to-day, ensuring SLA’s are met and clients receive a 5-star experience throughout the onboarding process.
  • Cross-functional Team Collaboration: Develop strong relationships with Customer Success, Customer Support, Product, Development, Business Development, Marketing teams to guarantee implementation timelines are achieved and advocate for client needs.
  • Product Expert: Become an expert in Stackline’s data platforms and be a trusted resource internally and externally by leading trainings, Q&A sessions and more.
  • Process Improvement: Observe and identify areas of improvement within existing Stackline processes and build new ones from the ground up.
  • Quality Assurance: Utilize your technical skills to ensure data is integrated to Stackline’s SaaS platform efficiently and accurately

Minimum Qualifications

  • 1+ years of experience in a client-facing role.
  • Experience with project management and/or technology implementation.
  • Experience using analytics software tools and data platforms.
  • Proficiency in MS Office Suite.
  • Extreme attention to detail and organization – you like to make lists just so you can cross things off them.
  • Excellent written and verbal communications skills.
  • Willingness to roll up your sleeves, take on any project and solve problems.

Preferred Qualifications

  • 1+ years of software implementation experience.
  • Amazon, Walmart or Target e-commerce retail experience.
  • Working knowledge of SQL. 

#LI-LS1

Benefits and Perks: It’s important each and every employee feels they are supported and can complete their life’s best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry leading benefits and perks. A few ways we support our employees is by offering:

- 100% paid health, medical and vision for employees and qualifying dependents
- Company 401k plan plus matching
- Company paid Life Insurance
- 20 days annually of Paid Time Off (with no accrual or tenure needed)
- 7 Paid company holidays
- 100% Paid Parental leave - 20 weeks for birthing mothers and 12 weeks for all other parents
- Summer Fridays early close at 2pm
- Annual training and development stipend of $1,000 USD
- Fully stocked kitchen snacks with weekly fresh fruit


Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
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    • SparkFrameworks
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    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM

Location

The confluence of Downtown, South Lake Union, and Capitol Hill - walking distance to some of the city's best restaurants, attractions, and shops.

An Insider's view of Stackline

How would you describe the company’s work-life balance?

Work-life balance at Stackline is the best that I have experienced in my career. My team is extremely collaborative and we work to help complete each other's tasks to meet deadlines and ensure we're not working late. Taking vacation is encouraged, not frowned upon, to ensure we all have our time away to rest.

David

Associate Account Manager

What projects are you most excited about?

Stackline Trends, our newest product that provides a comprehensive view of the consumer brands and topics shaping retail. The data behind it took years to create and perfect, and it's some of the most rewarding work I have done at Stackline.

Alex

Business Intelligence Sr. Manager

How does the company support your career growth?

The standard for high performance and the relentless drive for excellence that you see among the people at Stackline always inspires me to be a better version of myself. Stackline provides me the opportunity to take on more responsibilities, while giving me guidance and support on how to excel my role at Stackline.

Allison

Senior Account Manager

What are some social events your company does?

Friday Happy Hour! I have gotten to chat with people from other teams that I would not have met otherwise.

Jonathan

Software Development Engineer II

What are Stackline Perks + Benefits

Stackline Benefits Overview

Our goal is to create opportunities for employees to do their life's best work and we recognize that supporting health and happiness is essential to that mission. Highly competitive base salaries, performance incentives and stock options, 401(k) matching, outstanding medical and dental benefits, generous vacation and parental leave, summer Fridays, and a training & development stipend are all part of the package.

Culture
Volunteer in local community
Friends outside of work
"You'll find us going to concerts and sporting events together, skiing and hiking on the weekends, and including each other in life events and celebrations." - Kelly, Manager
Eat lunch together
"When we're not enjoying a regular catered team lunch, we'll be out together sampling SLU's many great lunch spots or eating together in our giant kitchen." - Megan, Sr. Manager
Intracompany committees
Open door policy
"We work in an open space with panoramic views of Seattle, so doors really aren't an issue. But if we had them, they'd be open. Directors and execs are always willing to make time" - Tessa, Associate
Team owned deliverables
"Building our first culture deck was a democratic effort. Our CEO encouraged everyone's participation, and we collaboratively wrote our guiding principles." - Natalie, Director
Open office floor plan
"I don't think there's a better view in all of Seattle. We have floor-to-ceiling windows and wide open, bullpen-style seating. Interaction with your colleagues is kind of built in." - Nick, Associate
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
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