Customer Operations Coordinator

| Bellevue

About us:  

Limeade is a software company that elevates the employee experience and helps build great places to work. The Limeade ONE platform offers employee well-being, engagement, inclusion and communications solutions in one seamless user experience. Recognized for its own award-winning culture, Limeade helps every employee know their company cares.

We’re committed to creating a mission-driven, positive culture of improvement made up of the best and brightest people in the business. And we’ve got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. We’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Learn more at www.limeade.com.

About the role:

We are looking for an enthusiastic Customer Operations Coordinator individual to join the Limeade Customer Operations team. The Customer Operations Coordinator position will be responsible for executing tasks that assist Customer Operations and Customer Success in their delivery of excellence with our internal teams and external customers.  This will include representing Limeade at customer well-being fairs, promoting customer programs and Limeade point of view and best practices. This role also includes internal projects that align with improved support and execution of customer programs.

The Customer Operations Coordinator position will report to the Operations Strategy, Director and can be located in the Bellevue office or remotely, close to a major airport hub.

You must be:

  • Customer-Focused: You start with the customer and work backwards.  You invest the time and energy to understand your customers’ objectives, then tie all your activities directly to the achievement of those objectives.
  • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
  • Organized: You are awesome at managing teams and groups of individuals and delivering projects on time that match customer requirements and expectations.
  • Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
  • An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
  • Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help other and to be a positive role model.
  • Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
  • Creative and Marketing Savvy: You have an interest in creating innovative business solutions and marketing ideas that drive exceptional business outcomes.

Responsibilities:

Support each year 50+ customer well-being fairs, per contractual obligation, in various locations across the United States

  • Coordinate with customer admins or other contacts to identify and confirm fair details and needs
  • Support the Strategic Account Executive to ensure that all Limeade contractual obligations and that all Limeade service commitments are being met.
  • Serve as a conduit of important information between customer and Limeade.
  • Create, print and ship materials for well-being fairs
  • Represent Limeade and build strong relationships with customer team and employees
  • Function as a customer’s subject matter expert on Limeade product & program functionality
  • Travel to and attend well-being fairs, responsibilities include but are not limited to day-of set-up and take-down, interacting with customer program admins and end users to promote the program benefits and values and answer questions. Travel will be up to 50% of your time (condensed to the Fall and Spring seasons)

Assist manager with larger strategic initiatives including but not limited to customer program communications:

  • Support customer engagement strategy and integrated communications plan. Be an integral part of all customer engagement initiatives (e.g. well-being fairs).
  • Collect, interpret and report out on data for email creation, sends, and impact.
  • Support material and content creation for customer communications

Requirements:

  • Ability to demonstrate our  values in an on-going and consistent way
  • BS degree
  • 1+ years in a fast-paced tech company, preferably in operations, customer success or project management
  • Strong written and verbal communication skills
  • Strong organizational and project management skills
  • Interest in data collection and analysis to tell a story
  • Skills with Office 365, Smartsheet, Salesforce

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • TableauAnalytics
    • Power BIAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • EngagioLead Gen
    • DemandBaseLead Gen

Location

We are located in the heart of downtown Bellevue - within walking distance to great food, Downtown Bellevue Park and the Bellevue Transit Station.

An Insider's view of Limeade

What’s the vibe like in the office?

Imagine walking into a place that immediately sparks excitement, energy and possibility, yet welcomes you like a friend and makes you feel like you belong. That’s what its like at Limeade. We’re productive. We lend a hand. And most importantly, we care. We care about each other, our work, our customers and about making Limeade a great place to work

Helen

Senior Director of Corporate Communication

How does the company support your career growth?

At Limeade we strive to uphold a culture of continuous improvement. We aim to constantly evolve and progress as a company and we want the same for our employees. We support career growth in many ways. We believe that we are only as good as our people are and we want to make sure that they are getting the developmental support they need.

Mari

Manager, People Team

What are Limeade Perks + Benefits

Limeade Benefits Overview

Like a lot of tech companies, we hire the best and brightest people. But what sets us apart is our focus on the “whole employee.” We encourage LimeMates to take walking meetings, race around on scooters or unwind with meditation breaks.

These aren’t “extra perks” — they’re an authentic part of our culture.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO plus 10 paid holidays!
Paid Volunteer Time
1 volunteer day off to use at your organization of choice!
Paid Holidays
10 paid holidays!
Perks & Discounts
Casual Dress
You'll see people in workout clothes on a daily basis!
Commuter Benefits
Company Outings
Fun happy hours, team events, Anything is Possible day!
Stocked Kitchen
All the healthy snacks you could ever need.
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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