Pro.com is a venture-backed, technology-based General Contractor in the home improvement, remodeling and new construction market. Headquartered in Seattle, WA, we are a rapidly growing and maturing company with the vision to be the world’s most customer-centric provider of services for the home.

We are looking for a driven self-starter who can always find a way forward even if the path isn’t laid out in stone. This position will require you to reach out via phone & email to potential clients who’ve submitted online requests for renovation projects. You’ll be speaking to numerous clients a day, assessing their projects, qualifying & disqualifying based on a set of criteria, as well as scheduling appointments across multiple project consultants and markets. This is a fast paced position so solid phone & computer skills as well as the ability to stay organized amidst chaos is a must.

You’ll likely thrive here if:

• You relentlessly pursue what is best for your and our customers.
• You are inclusive and transparent in your actions and communications as you work collaboratively toward a common purpose.
• You start with why and let the data be your guide.
• You are one who seeks ownership; your first reaction to a problem is, “How can I solve it?”
• You move quickly, fail fast, prioritize & execute.
• You work smarter not harder by being efficient, tenacious, and thoughtful.

Here’s what you’ll be doing:

• Be a strong Pro.com advocate who is able to articulate brand differentiators - make it easy for customers to choose Pro.com!
• Interfacing with a variety of cross-functional teams - the person in this role will work closely with our Sales and Marketing teams, the Estimation team and Construction Delivery Team.
• Speak with leads about potential home construction and remodel projects. Gather project details from clients to better understand the overall scope of work. Gauge the readiness of leads.
• Educate leads about the general home construction process and the Pro.com process.
• Rapidly learn to accurately assess projects to see if they meet a set of predetermined qualifications - quickly learn how to determine high vs. low-quality project opportunities.
• Demonstrate an understanding of customer needs, values, concerns, objections and project vision. This is not a sales role, but sales skills will be required.
• Learn to offer alternatives should it be a project not be the right fit or a project doesn’t meet our criteria. Even in cases where we may not be a good fit for a project - make a great impression, to ensure they consider Pro.com for their next project.
• Schedule consultation appointments with our project consultants across multiple markets on a daily basis.

Qualifications/Requirements:

• Strong conversation skills via phone/email.
• Call center or online/phone sales experience is a great asset to have.
• Construction or Renovation knowledge is a plus.
• A willingness to learn new things. Construction experience is not required, but this job requires an interest and a willingness to learn all facets of the construction process.
• Attention to detail & strong organizational skills are a must.
• Solution finding skills & taking initiative even if the way forward isn’t clear are essential.
• Expect to work at least one weekend day, either Sat or Sun. (WFH option on weekends a possibility.)
• Be comfortable working in an environment where work quality and volume is measured and regularly reviewed.
• Ability to maintain a Tuesday-Saturday work schedule, with a work-from-home option for Saturday.

Perks:

• Competitive pay
• Open PTO (no cap, no accrual)
• Paid Flex Holidays
• Employer subsidized benefits (Medical, Dental, Vision, etc.)
• Employer paid Life, Disability and more!
• 401(k)
• Company laptop
• Stock options
• Office kitchen stocked with complimentary food and beverages, and weekly office lunches

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Are you qualified and interested in joining the team? We’d love to hear from you! Please share some information that will help us better understand your experience below.