About us:

Hostwinds is changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services at a reasonable price. We pride ourselves in our great customer service to our clients. We provide a full gambit of services from basic hosting, to enterprise cloud deployments. We are developing new cutting edge technologies and are looking for new team members who share our passion.

As a client services coordinator, you will be working closely with the director to help assist our clients account needs. You will play a crucial role in ensuring that our clients receive an experience that would meet and exceed expectations, by acting as an expert on our policies and procedures. The ideal candidate will have previous sales and customer service experience. You will be communicating with our clients in regards to their account services and order status. Respond timely and accurately to clients daily requests for service and billing questions. You will act as a resource to the team, gathering information, solving problems and communicating with the Department Director regarding clients accounts.

Responsibilities

• General

  • Accurately review and approve incoming new client orders

  • Communicate with clients via ticketing system and provide detail accurate information regarding billing concerns

  • Investigate to resolve client invoice discrepancies with their services in order to ensure timely Client payments and refunds.

  • Be well versed in company policy and procedures regarding our services and able to accurately relay the information to our clients.

  • Participate in new initiatives to improve the level of service and excellence we provide to our Clients

  • Act as a resource to the team by assisting with projects, gathering information, solving problems, and communicating with other teams.

• Client Engagement

  • Answer incoming live chat requests regarding clients questions

  • Finding “out of the box” solutions for our clients while working within our normal policies

  • Strong oral and written communication and interpersonal skills to assist in resolving our Client's account needs.

  • Maintain professionalism while assisting our Clients with challenging account related issues.

Qualification Requirements:

• 2+ Years of customer service, sales or related positions

• Comprehensive Computer Experience

• General technical understanding

• Must be detail-oriented, organized self-starter with an ability to prioritize workload

• Ability to use critical thinking to find answers to complex issues and come up with non-standard solutions

• Ability to plan and manage time throughout the day to deliver optimum coverage

• Quick learner

• Must be able to type 40 to 50 wpm

• Have an energetic personality to be part of a fun work culture

Why work for us:

• Competitive Compensation

• Benefits (Medical, Vision and Dental) after 60 days of employment!

• Free parking at our Seattle office

• Generous PTO

• Great coffee!

• Company parties

• Fun work culture

Position located in Seattle office, we do not offer out of state telecommuting. Candidates must be eligible to work in the United States. We do not offer visa sponsorship.

About Hostwinds:

Hostwinds is a Seattle based hosting company that was founded in 2010. Hostwinds began changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services, at a reasonable price. Our dedicated staff ensure that our clients feel respected, satisfied and cared for at all times.