Customer Success Associate

| Seattle

At Pluto, our purpose is to help humanity transcend physical location. This means facilitating always-on, personal access to trusted friends and contacts from anywhere, in a comfortable, convenient, and natural way.
We are building a brand new way for humans to communicate. We’re immersed in the future, building for a spatial computing market that doesn’t yet exist. The challenge is: we can’t just sit in a room and build some future thing, we need to build something now, and deliver day to day value to customers, while making sure that product lines up with our future vision.
We’re looking for a Customer Success Associate to join our marketing team and help manage the community for our Pluto early access program.

Duties:

  • Customer Account management - Create and update customer accounts using internal systems
  • Customer Support - Respond to customer emails and messages with basic support and communication
  • Customer Research - Search social networks and communities for potentially qualified customers
  • Customer Outreach - Direct communication out with customers, informing them about our product and early access programs

Requirements:

  • Interest and enthusiasm for all things spatial computing: VR/AR/MR
  • Facility with google sheets and docs
  • Strong communication, research and time management skills
  • High level of customer empathy
  • Attention to detail

Benefits:

  • Be a part of Pluto’s purpose of helping humanity transcend physical location!
  • Get into the VR/AR Industry
  • Fast growing startup and small team
  • Room for growth and career advancement
  • Work directly with the Pluto founding team

Details:

  • Part Time (potential for full-time work)
  • Initially 20hrs/week
  • Start ASAP
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Location

Located one block from the tree-lined streets in Seattle’s historic Ballard neighborhood with cafes, pubs, parks, and more.

An Insider's view of Pluto!

What’s the vibe like in the office?

There's always something to do at Pluto. Engineers often pair on coding projects and we have daily team stand-ups.

Andy

Development Lead

What are Pluto! Perks + Benefits

Pluto! Benefits Overview

While culture is a lot more than just perks and benefits, they say a lot about how a company treats its employees.

By supporting our team’s health and happiness, we create an environment where people are excited to chip in and make a difference.

Culture
Daily stand up
Open door policy
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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