Customer Success Engineer
We are looking for a team member who can focus on our customers success -
helping our customers to use the products and solve problems using documentation, customer support channels
and code bug-fixes.
This job involves a mix of customer interactions, support, occasional coding in Go, devops and systems
engineering.
This role is good for aspiring systems engineers with entrepreneurial spirit who would like to spend more time working with customers or for folks changing careers from pure customers support, success, management or
other non-tech roles who wish get into systems and software engineering.
This position is flexible and we are interested to learn more about you!
You are interested in software infrastructure and security space, you are excited to work with experienced software
development team, and would like to learn more about programming in Go and Linux.
If you are this kind of person, here is what you will be working on:
* Helping customers to make sure our products solve their problems well using Zendesk, Slack and Community forums.
* Work with key customers helping them with deployments of our products Gravity and Teleport.
* Work with engineering to improve our products to make sure they customers needs.
* Improve documentation based on customers feedback and experiences.
* Submit code patches to both products.
Requirements
You have to have some experience writing server side software for Linux
either via coding bootcamps, self-taught or university courses.
You don't have to know any of things, you should expect to learn them:
* Programming in Go
* Kubernetes and containers
* Cloud computing platforms
* Linux administration, Linux networking