What we are up to at Tango Card:

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy and awesome. Our customers genuinely love working with us, and it shows, as we are among the top 10% of Inc’s 5000 fastest growing companies. We are backed by a stellar group of investors, including private equity firm FTV (who led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We have 2500+ live enterprise customers today, including some of the World’s most recognizable businesses like Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also work with the top Gift Card brands, including Amazon, Starbucks, Target, Walmart, Home Depot, and over 300 more in 30+ countries. Our customers send millions of Gift Cards a month using Tango Card, and we’ve facilitated nearly $1B of these Gift Card transactions since creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why work for us:

Tango Card is proud to have been rated as one of the best companies to work for by BuiltIn. We are on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office-culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful, whether this is the latest technology at their fingertips or going to conferences to learn about industry trends. We are committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod-chairs, and a very dog-friendly environment. If working from home is more of your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that is experiencing high-growth year over year, career opportunities abound, and you have the chance to create, own, and grow your role.

*COVID-19 Update*: In an abundance of caution, Tango Card has moved our teams in Seattle, Boise, and Omaha to a remote workforce. To learn more about how Tango Card has adapted during these times, take a look at the Rewards Genius Blog post, "How Tango Card is Changing in the Face of COVID-19" by our CEO, David Leeds.

Reward yourself and join the Tango Card team!

The Job:

The Customer Success Manager at Tango Card plays a critical part in our mission to make rewards easy to send and awesome to receive. You will be directly responsible for managing, servicing, and advocating for our business clients. In addition, you will be the face of the organization to our clients, and the customer's voice within our company. If you love solving complicated challenges, customer interactions, and managing projects in a high-growth environment – this role is for you.

Reports to: Manager, Customer Success

As a Customer Success Manager I at Tango Card, you'll:

• Collaborate closely with Business Development and the Product Support Teams to understand client programs, set timeline expectations, collect required brand review information, and document as needed
• Learn and anticipate clients' needs to deliver and communicate our value effectively thus creating product advocates out of our customers
• Distill seemingly complex information into clear and concise explanations
• Deliver an exceptional customer experience, utilizing the right internal resources to escalate and problem-solve for critical client issues
• Serve as the 'Voice of the Customer', collecting feedback on product and brand needs; provide feedback internally on how we can better serve clients and prioritize the product roadmap.
• Fulfill duties as requested to help ensure our customers' reward initiatives are successful and Tango Card's company objectives are reached or exceeded

Our ideal Customer Success Manager I at Tango Card will have most of the following skills and experience:

• 3+ years prior experience in Customer Success Management, Account Management, Customer Service, or similar support position
• Detail-oriented and analytical
• Self-motivated, ambiguity excites you with the possibilities to solve problems
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly based on business needs
• Excellent communicator, both written and verbal. You adjust your communication style based on the audience you are presenting to
• Proficient in Microsoft Office software, email communications and their various nuances (cc vs. bcc, etc.)
• Experience with CRMs (Salesforce) and ERPs (Netsuite) a plus!
• Eager to learn, adapt, and perfect your duties. You’re comfortable with change and work well in a fast-paced environment.
• You seek help and put it to good use.
• You want to help and serve our clients: They win, so you win.

What you'll get from us:

• Competitive compensation package (money isn’t everything, but it helps)
• Medical, Dental and Vision benefits (100% employer paid premium)
• Unlimited PTO and a generous holiday schedule
• 401(k) matching and equity opportunities, 401(k) 100% match of up to 6%
• Home-Office grant for ensuring an awesome WFH environment during social distancing measures
• Awarding winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
• Continued education and self-growth opportunities through Udemy
• Virtual-Fitness Benefits through ClassPass
• Dog-Friendly offices

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card Locations. 

Tango Card is proud to be an equal opportunity employer; we are strong because we are diverse. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.