Customer Success Manager - SMB (SEA)

| Seattle
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MedBridge is looking for a passionate Customer Success Manager who wants to make a big impact while experiencing the excitement of a fast-growing company at the intersection of online education and healthcare. If you’re looking to build your career and make a difference at an award-winning, hyper-growth tech company that helps people stay healthier, then MedBridge is for you. And when we say we’re the best at what we do, we have the awards to back it up, from being one of Top 25 Seattle Companies in 2019 by Inc. 5000 in addition to being one of The Startup’s 2020 Companies to Watch.

In this role you will:

  • Own the client experience at MedBridge from launch, including renewal and growth.
  • Successfully foster clients relationships to establish long-term partnerships and product utilization.
  • Take client satisfaction to the next level by acting as your clients' internal advocate.
  • Create meaningful and long-lasting relationships at all levels of client organizations to drive renewals and growth of accounts.
  • Assist fellow CSMs accomplish goals and initiatives by providing support for strategic accounts.
  • Provide escalated support for client billing or account discrepancies.
  • Engage with clients via web demonstration to ensure successful utilization.
  • Drive feedback-based technical enhancements and content creation with our clients and your team members.
  • Develop client referrals through providing exceptional and engaging client service.
  • Collaborate with Sales to secure account expansions.

About You:

  • 1+ years of relevant experience in SaaS enterprise account management or client success management.
  • Exceptional communication, organization, and prioritization skills.
  • Expert in proactively driving activation, process change, business value, and delight among enterprise clients.
  • Experienced at driving expansion after initial implementation or pilot, in collaboration with sales.
  • Comfortable driving conversations with all levels of customers, from individuals to the C-suite.
  • Demonstrated success at turning around client relationships and reframing value as your product evolves.
  • Data-driven decision-maker: confident in analyzing data, spotting trends, and identifying prioritized next steps.
  • A track record of teamwork and willingness to roll up one's sleeves to get the job done.
  • An ability to hit the ground sprinting in a fast-paced environment where constant innovation is required.
  • Ability to travel up to 10%, to include overnight travel for meetings.
  • Bachelor’s degree, or equivalent combination of education and experience, required. 
  • Healthcare industry experience is a plus.
  • Jira and Salesforce preferred, but not required.

Our Culture:

  • We’re passionate about building products that improve the quality of life for patients - providing clinicians with the highest quality educational content and tools, on an innovative learning platform
  • We believe collaboration is crucial to speedy execution and value in-person interactions across roles
  • We move fast and are scrappy, ruthlessly prioritizing to test and deliver new products, features and services for our customers
  • We’re customer-focused, recognizing that our success and continued growth are driven by products that customers love and actually pay us for
  • We enjoy each other’s company - whether at work or company sponsored events, we have fun
  • We value our employees and offer a comprehensive benefits package which includes medical, dental and vision insurance and a 401(k) program with 50% company matching, up to 2%
  • We believe in continued personal growth, offering 2 paid days and an allowance for the professional development of your choice

At MedBridge, our mission is to improve the lives of patients and medical providers, while raising the quality of healthcare globally. To achieve this goal, we've created the most impactful educational content and innovative learning platform in the industry. 

We embrace diversity and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. No matter your background, your orientation, or your identity expression, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.



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Location

10900 NE 4th St, Bellevue, WA 98004

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