Snap! Raise is looking for a Customer Success Manager to join our growing team in our South Lake Union office. The Customer Success Manager will work directly with our external Campaign Directors to support coaches, players, and community leaders across the U.S., helping them realize and exceed their fundraising goals.

A day in the life of a CSM will consist of supporting their assigned region and working alongside their Campaign Director to on-boarding new customers, assist with campaign launches and managing territory’s book of business, answering incoming questions from customers and campaign directors, and up-sell/cross-sell customers on all our products and services. The ideal candidate to help us build this team is a competitive self-starter; someone who has a passion for helping others and believes in a team-first mentality. 

 Responsibilities:

• Work directly with external Campaign Directors by supporting their territory ensuring our customers are setup for long-term success
• On-board new customers, work with them to create executional game plans, and ensure product adoption through proactive engagement throughout the customer’s lifetime
• Proactively identify issues and engage with customers to reduce risk and churn
• Operate as lead point of contact for any and all matters specific to assigned accounts
• Serve as the subject matter expert providing guidance and advice for all products and services
• Resolving complaints and issues in a timely and efficient manner
• Develop tools, processes and best practices to ensure customers getting the most value out of the Snap! platform
• Provide expert customer insight to internal constituents including product, marketing, and sales
• Exceed all performance targets, delivering successful campaigns, happy customers, and high renewal rates
• Up-sell existing customers on Snap’s entire suite of products and services 

Requirements:

• Experience managing a large volume of clients is preferred
• Outstanding multi-task management skills across a varied set of responsibilities
• Passion for helping youth organizations raise money for their cause
• Self-Driven and Proactive Nature
• Excellent written and verbal communication skills
• Builds credibility and trust with customers
• Team player who works well with others
• Enjoys making 30+ calls per day
• Comfortable leading
• At least three years of proven success in a dedicated Customer Success or Account Management role is preferred
• Bachelor's degree preferred

At Snap! Raise, we work hard, and we have fun doing it! The office is dog friendly, with a beautiful rooftop overlooking SLU – perfect for lunch meetings, or summer movie nights. Additional benefits are a fully stocked kitchen, ping-pong table, arcade games, and an in-house barber shop. Benefits package includes 401K matching and excellent medical insurance.