At Luum we tackle real, big commute problems. As a pioneer in enterprise commute management we engage employees, unify mobility options, and bring about meaningful change. We value individuality, autonomy, and drive (whatever your preferred commute mode may be). We have ambitious goals to expand nationally and this role is essential in realizing that growth.

Luum is seeking driven and talented Customer Success Managers to ensure customer delight and provide added value beyond Luum's software. CSMs on Luum's Customer Experience team hold a diverse portfolio of customers, ranging in size, industry, and complexity. This is a career-defining opportunity to work with Fortune 500 companies and leading household names. We’re looking for candidates with a history of managing customer relationships and helping customers achieve their goals.

In addition to the responsibilities listed above, you will:

• Work with customers to define and achieve their commute program goals
• Bring Luum's data to life to help customers make informed decisions about their commute programs
• Provide customers with strategy, policy and Luum product recommendations to improve their employee commute experience
• Provide training for Luum administrators and coach customers on Luum software best practices
• Proactively monitor and manage customer satisfaction by staying ahead of potential issues

We'd love to have you on our team if you have:

• 3 years experience working in a SaaS environment and/ or in the commute (TDM) industry
• Demonstrated abilities managing external customer relationships
• A passion for contributing to a scaling environment where new processes are being formed and teams are always iterating

We’re unique in that our software is purpose-built to solve some of the world’s most pressing challenges. We are still in our nascent growth stages; The ideas you bring up over morning coffee, stand ups, or a Friday afternoon office beverage (spirited or otherwise) could dramatically shape the trajectory of Luum’s success.

The Luum ethos is one of balance that extends to our workplace environment. We have built our team to be reflective of––and carry out––our mission, vision and values. We are committed to growing a team that mirrors the customers we serve, and are intentional about diversity, inclusion, and equity as we scale our company.