We believe that the future of writing is knowing who will respond to anything you write before you even publish it. Textio’s category-defining augmented writing platform is delighting customers, and we are growing fast. Textio has already changed the way that thousands of companies write and hire.

You’ll start from an outstanding foundation. Just four years into Textio, we have strong enterprise relationships with companies like Johnson & Johnson, CVS, Credit Suisse, Cisco, and many more. We are building something that people haven’t seen before, and it is making them successful.

You’ll work closely with our customer success engineering team to measure progress and track and improve customer’s usage. You will lead Textio deployment with customers and lead renewal and expansion conversations on your accounts. You will actively prospect your partner organizations and be the champion of Textio with the hiring teams and leaders you work with. We’re looking for experienced and customer-focused Customer Success Manager to build and lead relationships with these critical partners.

What you’ll be doing:

• Working with our enterprise accounts
• Prepare, implement and execute Strategic Account plans at both Group and Account level and update on a quarterly basis
• Manage very high revenue based renewal opportunities to meet revenue and growth strategies.
• Learn the customer’s processes, goals, and expectations from the moment they become a subscriber—by listening, asking questions and guiding the conversation
• Supervise and communicate account health in two ways: by direct conversation with customers, and by working closely with customer success to understand your customers’ measurable results
• Find opportunities to expand Textio’s relationship with your customers, leading account health and renewal conversations on a regular cadence
• Most of all, help companies hire better and more fairly by showing them patterns that will make them more successful

We’d love to hear from you if you:

• Successfully managed and worked with enterprise level customers
• Know how to convey a vision—you can capture the idea of what Textio does and empower customers with a sense of what’s possible
• Are an excellent communicator verbally and in writing—Textio stands for editorial quality, and you do too!
• Are results-minded and see how to capitalize on the diverse strengths of people around you to succeed
• Are a doer—you find the opportunities to help customers and you take them
• Have a track record of trying and learning new things
• Have a point of view but are low ego!

We’d be especially excited if you’ve worked with similar teams in a SaaS startup before. If you have any prior experience in recruitment, HR tech, or machine learning tech, don’t forget to mention it.

This is a rare opportunity to help define a growing customer success management team in a well-funded SaaS startup with excellent customer traction. You will represent the voice of the customer in our product definition and have a big opportunity for impact.

Textio embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Textio will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation please contact Josh Potter at [email protected] or (206) 492-8337 ext. 785.

Working at Textio is outstanding. Learn more about our philosophy, benefits, and team at https://textio.com/careers/. Reach out and share your story with us!