Customer Success Specialist

| Seattle
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JOB DESCRIPTION

New Engen is looking to expand our Portfolio Management team within our fast-growing Customer Success department. We are looking for eager learners who own an innate knack for process development and want to be part of the driving force in standing up a critical new org within New Engen. As a Customer Success Specialist, you will work on a team responsible for managing our diverse portfolio of SaaS (software-as-a-service) partners and helping to shape their approach to software-supported, performance marketing.

WHO YOU ARE
You’re obsessed with creating great marketing experiences, strengthening your strategic chops and earning the trust of our clients. As our “next generation marketer,” this is an exciting opportunity for someone with enthusiasm for the the analytical elements of marketing and an intersectional interest in account management, business development and product strategy.

Responsibilities:

  • Support a team responsible for fielding all strategic campaign management and platform workflow questions
  • Actively foster account growth and platform adoption
  • Solicit, distill and package all platform/service feedback to be delivered across varying functions of New Engen (e.g. engineering, product, marketing)
  • Compile and analyze data, reports, and summary information​ with flawless accuracy
  • Help develop automated workflow solutions for complex account management challenges

Qualifications:

  • 4-year degree or equivalent experience
  • 0-2 years of related marketing experience or an advance degree with little to no experience
  • 0-2 years of direct relationship/client management
  • Agile, committed, flexible, and can deal with high degree of ambiguity
  • High attention to detail and produces high quality output

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Location

Our company is located just north of downtown in Belltown. Lot's of coffee shops and food in walking distance.

An Insider's view of New Engen

What are some social events your company does?

We have done a lot of fun events together as group! We've gone wine tasting, been to Mariners game, and even went go kart racing!

Michelle

Recruiting Program Specialist

What are New Engen Perks + Benefits

New Engen Benefits Overview

New Engen offers progressive benefits for a young, growing company: flexible PTO so employees can take time when they need; flu shots to ward off cold and flu season; free beverages and healthy snacks; and more. The company encourages staying connected, and conducts cross-organizational events so employees can learn, leverage differences, share updates, accomplishments, ideas, and listen to each other to strengthen the culture.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

We promote an authentic, inclusive, no ego environment. Our weekly all company meetings are led by our CEO who shares regular updates, recognizes people, tells stories, solicits feedback and provides transparency will all employees. You can often see employees gathered, sitting on the floor, sharing, playing a game, hanging out with the office dogs, listening to music or sharing a beer with one another. Instead of closed behind office doors, most of our senior leadership team sit with their teams. On Slack, you can find our team collaborating, solving problems, joking, sharing funny pictures and videos about the work and all sorts of other topics. We are constantly reinventing ourselves - one of our core values - which we demonstrate by hiring adaptable and agile people who can learn, flex and change with our changing business.

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