Customer Success Specialist
Company Description
PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people.
We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!
We are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016, and started a strategic alliance with Mercer in 2017. We can't wait for you to join us!
Job Description
We are seeking a driven, customer centric, team player who loves using their versatility and curiosity to cultivate PayScale’s largest customer base. The Customer Success Specialist is part of the Customer Success Management team which owns the customer relationship post-sale through renewal, as well as any cross sale or expansion opportunity.
In this role, you will:
- Develop customer relationships that drive retention
- Engage with our largest pool of customers to communicate value proposition, drive adoption and ensure overall customer happiness
- Communicate contract details to customers within the renewal window
- Maintain exceptional account hygiene and documentation
- Uncover and communicate appropriate value of services to customers and introduce them to additional services and products when applicable
- Actively participate in experimentation and test programs around customer engagement
- Partner with the expansion team to identify products/services that will optimize the customer experience
The ideal individual for this opportunity brings the following to the table:
- You have a high degree of curiosity, a “customer first” mindset and presence
- You are comfortable having a quota and tracking to metrics
- You love experimentation, problem solving, and (at times) being uncomfortable in order to grow
- You are energized by speaking directly with customers and being their champion
- You bring new ideas to the table, and the willingness to be part of the execution of those ideas
Qualifications
- Previous experience in an Account Development OR Customer Service role in a SaaS organization with high outbound/inbound volumes (call and/or email).
Additional Information
PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in
Benefits We Offer:
- Unlimited Paid Time Off policy
- 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
- Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care (can be used towards day care costs!), Parking, Tansit.
- Long Term Disability, Short Term Disability, and Company-paid Life Insurance
- Generous Parental Leave, 4-12 weeks
- 10 paid holidays!
- Summer office closure, entire week of July 4th
- 401k with company match, vests immediately
Perks:
- Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
- Onsite lockers, showers, and clothes dryer
- Bike storage
- Gender neutral bathrooms on most floors
- Mothers' Room
- Sitting-Standing ergo friendly desks
- Weekly company sponsored happy hours
- Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)
- Flexible work hours