Customer Success Specialist

| Seattle
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Client Success Specialist

Seattle, WA

About Flipt

There are over 2 million listing agents and 5 million home sellers, and there isn't an easy way for them to connect online. Flipt uses data and artificial intelligence to disrupt the Real Estate industry by helping top local real estate agents and homeowners connect. 

Job description

Flipt is looking for an Client Success Specialist to join a growing team. 

For this role, we are looking for someone that enjoys being a resource and go-to for our client base, and creating long-lasting client relationships. You will take on the responsibility of all elements of customer happiness post-sale, not only servicing but acting as an advisor to our clients as well. The client success specialist will work directly with the sales team and our clients to onboard, upsell, and build relationships while they use our innovative Real Estate marketing tool. 

Responsibilities

  • Work with sales team to coordinate onboarding with new clients and follow up calls 
  • Work with new clients on strategies for using Flipt, how to meet their goals and use the platform to its full capacity
  • Identify and quickly resolve client concerns or questions  
  • Act as Subject Matter Expert on our dashboard and how to achieve maximum results
  • Analyzing trends, forecasting, implementing and streamlining Customer Success processes
  • Work with Operations, Marketing and Tech to provide the best customer experience
  • Take a consultative approach with our client base to meet target renewals and upsells.

Requirements:

  • GED required, BA/BS preferred
  • Experience with Account Management or Customer Success and a large client base
  • 1-2 years minimum relevant experience
  • Experience with fast paced, high volume environments 
  • Tech or Real Estate industry experience a plus, but not a must
  • Excellent verbal & written skills
  • Strong computer skills
  • Great attitude, positivity and resilience. Motivated by both individual and team achievements.

Company Perks

  • Be a part of a fun, unique team and a company with a big mission
  • Make an impact and grow in your career
  • Team building events and competitions
  • Competitive salary and equity options
  • Dog Friendly! 
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are right in the heart of downtown Seattle, a block away from Pike Place Market. We are close to great food options, shops, and bus lines.

An Insider's view of Flipt

What are some social events your company does?

We have happy hour on Thursdays and do fun team events like mini golf or BBQs at Golden Gardens. We also love birthdays! The team will celebrate at a nearby bar or restaurant or bring in snacks for everyone to share. The team also celebrates high performers, planning nearby trips when we meet our sales goals.

Carolina

Recruiting and Operations Manager

What are some things you learned at the company?

Working for a real estate start up, there are a lot of moving parts. I have learned so much about the real estate industry and working with agents. Most importantly, I learned to be able to adapt to change while not losing any momentum on my own productivity.

Akiva

Inbound Sales Lead

How do you make yourself accessible to the rest of the team?

I like to hear about situations that prevent my team members from being more efficient and I build tools to help them be more effective.

Jesse

CTO

What are Flipt Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
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