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Customer Support Specialist

| Seattle
Company Overview
Navigating Cancer is the pioneer in patient relationship management software and services for cancer care. The company has developed the first patient-centered oncology platform that improves the care delivery model for patients, providers, pharmaceutical manufacturers and payers. By putting patients at the center of their care, providers become economically viable in value-based payment models, payers and at-risk providers reduce the total cost of cancer care, and pharmaceutical manufacturers improve medication adherence for their life-saving treatments. Most importantly, patients receive a holistic service offering to support their individual goals and preferences.
The company is backed by industry-leading patient satisfaction ratings and currently supports over a million patients, thousands of care providers, dozens of pharmaceutical manufacturers, and several payer models nationwide to lower costs, improve patient satisfaction, and drive better outcomes.

Job Summary
Are you an experienced support person looking to make a real difference in people’s lives? As a Customer Support Specialist, you are the voice of Navigating Cancer, responsible for helping our customers (Oncology medical practices) and their patients have the best experience possible with our healthcare solutions. This position is Full-time & Salary DOE.
 
Responsibilities:
  • Primary customer contact for the company.
  • Manage a high call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software. 
  • Provide account management and technical support along with exceptional customer service, professionally represent the company when interacting with both medical clinics and patients.
  • Complete and maintain all required data entry, records and documents.
  •  Deliver consistently high customer satisfaction
  • Manage email appropriately, responding to customer inquiries in a timely manner.
  • Use our knowledge-base, team members and job tools to quickly and precisely resolve client issues.
  • Other duties as assigned.

Qualifications:

  • Experienced. You have at least 3 years of customer service experience, preferably in medical or SaaS field
  • Problem Solver. Ability to think on your feet. You love tackling a challenge and finding the best solution for everyone involved·
  • Communication. Excellent written and verbal communication skills.
  • Proficiency with Google Solutions & Microsoft Office products
  • Detail oriented and proficient in multi-tasking, juggling email and phone support, and meeting deadlines.
  • Strong organizational skills.
  • Capacity to work as a team and independently.
  • Proficiency using Salesforce or similar CRM tools
  • Spanish language a plus.
  • Must be able to pass a pre-employment drug test and background check.

Why work here?
Come join our team and enjoy a supportive and casual work environment in downtown Seattle, 100% employer-paid medical, dental, and vision insurance for full-time employees, Paid Time Off, company paid $50/month towards bus or parking costs, office snacks, and the community of some amazing co-workers. 
 
How you should apply:
1. Submit a resume
2. Include a brief cover letter explaining:
a.) why you want to work for Navigating Cancer
b.) Two customer service skills that you think would make you a great asset to our team
c.) If you would be available to work 7am- 4pm
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotLead Gen

Location

Located in a historic building a block away from the Seattle waterfront and close to Pike Place Market, Pioneer Square, and some awesome coffee shops

What are Navigating Cancer Perks + Benefits

Navigating Cancer Benefits Overview

- 100% employer paid medical, dental and vision
- 401K + ROTH option
- Paid maternity/ paternity leave policy
- ORCA passes for commuting
- Educational stipend
- Central location equidistant from Pike Place Market and Pioneer Square
- Company sponsored lunch every Monday and monthly Waffle Wednesdays

Culture
Eat lunch together
We have multiple areas in the office where people congregate during lunch to hang out with their fellow team members.
Daily stand up
Pair programming
Open office floor plan
One of the oldest buildings downtown, this is a great space with exposed brick & beams. Conference rooms for meetings and brainstorming sessions w/ an open floor plan for a collaborative team feel.
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $1500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Navigating Cancer provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Work remotely $1 days per week, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Navigating Cancer employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Continuing Education stipend
We offer $1000 annualy for continuing education.
Online course subscriptions available
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