Customer Support Specialist
Snap! Raise is the nation’s leading technology platform for school, team, and club fundraising across the United States. We started this company by making a difference in our communities, right here in our own backyard. We are looking for a Customer Support Specialist to join our growing team at our South Lake Union office. Our Customer Support team is the face of our business, responsible for delivering an excellent experience for anyone interacting with our platform. This is a full-time position in Seattle and is a great starting point for recent graduates.
- Resolve incoming customer issues in a timely manner
- Proactively engage users and reach out to customers when issues are identified
- Work alongside our Support team to provide the best-in-class support for customers, platform users, and Snap! Raise employees
- Utilize Zendesk to tag and catalogue issues appropriately
- Gather direct feedback from customers and surface to appropriate internal constituents as needed
- Bachelor’s Degree
- Prior Customer Service Experience
- Comfortable and confident speaking on the phone
- Ability to think quickly under pressure
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Determined, eager to take initiative
- Positive, “can do” attitude
What you’ll find with us:
Our employees share a passion for revolutionizing the fundraising experience for schools, teams, and clubs all across the United States. We are working to transform a system we were all once a part of. The second you walk into the door you will be greeted by the team and never face a dull day at work. Who can say no to pizza and Catch Phrase on Fridays? We offer a fun, inclusive environment where teams are not only who we serve, but who we are.
Join us today as we Change the Game!