Customer Support Specialist at EagleView

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EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer's concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Primary Responsibilities

  • Answer inbound calls, emails, and chats from potential customers and existing clients.
  • Quickly assess customer issues to provide accurate support.
  • Explore and understand customers' needs and exceed their expectations.
  • Complete all required trainings and stay informed about company news and department processes and procedures.
  • Maintain a high standard of professionalism with our customers.
  • Adhere to department performance goals and production standards.
  • Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
  • Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
  • Other duties as assigned.

  • Must be at least 18 years of age.
  • High School Diploma or equivalent (GED) is required.
  • A minimum of 1 year of Customer Service experience required.
  • Able to work in fast-paced environment and easily pivot with changing business needs.
  • Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
  • Able to work under pressure and remain flexible to changing schedules and demands.
  • Strong verbal and interpersonal communication skills.
  • Must be detail-oriented, organized and able to multi-task.
  • Capable of managing challenging customers and building rapport.
  • Able to deescalate issues efficiently and appropriately.
  • Possess strong problem-solving and analytical skills.
  • Able to collaborate with and contribute to a team environment.
  • Must be able to work independently with minimal supervision.

Equipment/Hardware needed for role

  • PC Requirements
    • Windows 10 Home or above
    • Intel i3 (gen 3) or AMD Athlon/Ryzen equivalent
    • 8GB Ram
    • 128GB Hard Drive
    • Wired ethernet preferred (Wireless will also work at 50Mpbs)
    • (2) 24" monitors recommended
    • USB headset
  • Mac Requirements: Macbook/Pro/Air – All models that run MacOS 10.8.1 (Mountain Lion) are compatible
    • Intel Core i Processor
    • 8GB Ram
    • 128GB Hard Drive
    • Wired ethernet preferred (Wireless will also work at 50Mpbs)
    • (2) 24" monitors recommended
    • USB headset

EagleView® offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.
EagleView and its subsidiaries are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Disability/Veteran.



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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages

Location

10900 NE 4th Street, Bellevue, WA 98004

An Insider's view of EagleView

What’s the vibe like in the office?

I can definitely say that I’ve learned how to work through total chaos- the greatest of chaos, mind you. It’s rare when you hear silence in our office. From whistles and duck sounds to Nerf gun wars and flying squealing monkeys, I can assure you that there’s never a dull moment working at EagleView.

ALENA BENTLEY

INSIDE ACCOUNT MANAGER

What are some things you learned at the company?

EagleView has been a tremendous catalyst for my professional growth. I never thought I’d be so lucky to end up in a role that I’m so invested in. My coworkers and managers have been an incredible resource from day one, and I’ve gained knowledge and confidence in my field due to the constant support.

AARON TEDROW

ACCOUNTANT

What does career growth look like on your team?

Over my career at EagleView, I’ve consistently grown as an employee in several ways and I’m continuously learning new things each and every day. The assessment process allows me to give and receive feedback that creates all-around better employees. This type of feedback helped lead me to my promotion—my first promotion ever within a company.

THADDEUS HAGOOD

GEOMATICS MANAGER

What are EagleView Perks + Benefits

EagleView Benefits Overview

EagleView offers a “Work-hard, play-hard” culture, generous and flexible paid time off plus seven paid holidays and four floating holidays.

Medical & dental insurance, vision coverage, and prescription coverage and pays a majority of premiums for employees & covered dependents, and more

401(k) and Roth IRA plans, First Tech Credit Union memberships, and tuition assistance for eligible courses of study

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
EagleView provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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