Are you an experienced customer support specialist looking to make a real difference in people’s lives? As a Patient Support Specialist, you are the voice of Navigating Cancer, responsible for helping our customers (oncology medical practices) and their patients have the best experience possible with our healthcare software solutions. This is a Full-time hourly position & pays $20.19 an hour to start ($42K per year).
*PLEASE NOTE: Only applications with cover letters that address the information requested under the "How you should apply" section below will be considered. 

This role will be mostly a remote, work from home position, however it will require 3-4 days a month of in-person work, in our downtown Seattle office.

Why work here? 
Come join our team and enjoy a supportive and casual work environment, 100% employer-paid medical, dental, and vision insurance for full-time employees, Paid Time Off, and the community of some amazing co-workers. We work remotely most of the time and the company supplies everything you need. Although mostly remote, we do go into the (fully vaccinated) office once a week as required to enjoy free company paid lunches, unlimited bubbly water, and meet with our friendly team in person. 

Responsibilities:

• Provide account management and technical support via phone and email with exceptional customer service
• Manage a high incoming call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software
• Complete and maintain all required data entry, records, and documents
• Collaborate with your team members to resolve client issues quickly and precisely
• Other duties as assigned

Basic Qualifications:

• Minimum one (1) year of customer service experience
• Analytical, communication and problem-solving skills
• Ability to independently problem solve and work with a team
• Must be able to pass a background check

Preferred Qualifications:

• Proficiency using Salesforce or similar CRM tools
• Fluency in Spanish
• Two (2) years of call center experience in a health care or insurance environment or similar experience with a high-call volume

How you should apply:

1. Submit a resume

2. Include a brief cover letter letting us know two (2) customer service skills that you think would make you great on our team.

3. If you would be available to work 7am-4pm PST.