What are we up to at Tango Card:

Tango Card helps thousands of companies reach their business goals by making rewards and incentives easy and awesome. Our customers genuinely love working with us and it shows as we are in the top 10% of Inc’s 5000 fastest growing companies. We are backed by a stellar group of investors including private equity firm FTV (who led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We have 2500+ live enterprise customers today including some of the World’s most recognizable businesses like Twitter, Google, Extole, Microsoft, Salesforce and F5. We also work with the top Gift Card brands including Amazon, Starbucks, Target, Walmart, Home Depot and over 300 more in 30+ countries. Our customers send millions of Gift Cards a month using Tango Card and we’ve facilitated nearly $1B of these Gift Card transactions since inception. Last but certainly not least, we proudly partner with many of the most respected non-profits in the country including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why work for us:

Tango Card is proud to have been rated of the best companies to work for by BuiltIn Seattle. We are on an incredible path to be the #1 rewards provider for companies around the world, and to get there we need amazing people (like you) in sales, engineering, and support roles to realize this vision.

We foster an office-culture of autonomy and transparency with flexible working hours and slim org structures. We provide our team members with what they need to be successful in their role, whether this is the latest technology at their fingertips or going to conferences to learn about new industry trends. Our offices are designed for productivity and comfort with optional standing desks, comfortable pod-chairs, and a very dog-friendly environment. With a company like Tango Card that is experiencing high growth year over year, career opportunities abound and you really have the chance to create, own and grow your role.

Reward yourself, and join the Tango Card team.

As a Customer Support Specialist you will:

• Help and amaze our customers via phone and email
• Be able to troubleshoot multiple issues while maintaining a pleasant demeanor
• Adapt quickly to changing systems and processes
• Exercise a high degree of judgment and problem-solving in handling customer issues
• Be willing to go above and beyond on a regular basis
• Work cross-functionally with other departments in order to best support our customer
• Think outside the box and help us grow

Our ideal Customer Support Specialist will:

• The ability to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Be a team player who is willing and able to openly communicate with all customers both internal and external
• A talent for multitasking and continuously changing priorities
• You absolutely need to be a quick learner. We are moving fast and growing every month.
• You need to be tech savvy - you will be regularly talking to folks using all of the latest tech - smartphones, web apps, the latest company software, etc
• Comfortable with Excel, Google Docs, Skype, email - Zendesk and/or Netsuite and/or SQL is a huge plus
• You need to have a minimum 2 years customer service experience - tech support a plus!
• A sense of humor and positive attitude
• Be willing to enjoy the occasional office potluck, bowling outing or Sounders game!

People that become the most successful Tangocardians show a real fit with our values which include:

• We are transparent - we are direct, open, and honest with our communication because it helps all of us understand our business, make better decisions, and drive toward common goals.
• We simplify - we make things easier, not harder, for our customers and co-workers.
• We act like CEOs - we make the best decisions we can for Tango Card, not just what matters to us individually. We evaluate the impact our decisions will have and get things done across functional boundaries. We do what we say we will do.
• We care - we care deeply about our customers', partners', and co-workers success
• We encourage long-term value creation - we are willing to sacrifice short-term revenue for long-term value.
• We do our best work every day - we know rewards should be easy and awesome for our customers and we continually strive to deliver that experience.

What you'll get from us:

• Competitive pay (money isn’t everything, but it helps)

• Medical, Dental and Vision benefits (100% employer paid premium)

• Unlimited PTO and a generous holiday schedule

• 401k matching and equity opportunities

• Dog-Friendly office located in the heart of West Seattle

• Culture that fosters autonomy, creativity, inclusion, transparency, and ownership

Tango Card is proud to be an equal opportunity employer; we are strong because we are diverse.