Customer Support Specialist

| Seattle
Email - [email protected] w/ "Built In" in the subject line.
Apply now
The Valant mission is to use great technology to exponentially scale the quality of health care and to make high quality health care available for everyone. 
 
As a Customer Support Specialist, you will drive customer satisfaction through providing excellent support to our customers. In order so succeed in this role you should love being the first line of support and troubleshooting system issues. You should love using your analytical skills to investigate, resolve and/or escalate support issues. You should be a technically competent problem solver who demands excellence of themselves and are great at following processes and procedures to drive efficiency and customer satisfaction.
 
What You’ll Do
  • Answer incoming technical support questions by phone and email
  • Perform client training sessions during client implementations
  • Review and update existing documentation and for publication in our help site
  • Create content, such as behavioral health measures, in the Valant EHR
  • Customer account creation and EDI enrollment configuration
  • Track trends and contact drivers in incoming support volume
  • Escalate system-wide issues to product teams and work towards a resolution
  • Collaborate with third-party software providers and business partners
  • Partner with other departments to develop new internal or external support solutions
 
What You’ll Need
Required
  • 2+ years’ experience in a customer service\technical environment
  • Strong understanding of computer-related issues
  • Ability to resourcefully troubleshoot software related issues
  • Ability to quickly learn new computer programs
  • Excellent customer service skills including verbal and written communication mastery 
  • Excellent attendance. This is not a remote position
  • Ability and flexibility to work either a 6am or 8:30 shift Monday – Friday

Preferred

  • Medical Billing or Clearinghouse experience
  • College degree
 
What We Offer
  • Competitive compensation package, including 100% employer-paid medical, dental, and vision premiums
  • Generous paid time off policy
  • Bonus plans
  • 401k and company stock options
  • Tax saving FSA plans
  • Company-paid ORCA pass
  • Casual work environment in a convenient downtown Seattle location
  • The chance to drive an important industry forward through next-generation technology
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDatabases

Location

With 6 Tom Douglas restaurants within 6 blocks, 24 bus stops within 4 blocks, and 12 coffee shops within 3 blocks, Valant is in the heart of downtown.

An Insider's view of Valant

What’s the vibe like in the office?

As soon as you walk through the doors at Valant you can instantly feel the positive energy. Every team member is welcoming, no matter what department they work for or background they have.
You are valued, empowered, encouraged and informed. With those qualities we can focus our attention and energy on providing a successful customer experience.

Tish

Manager Customer Support

What are Valant Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Valant pays for 100% of ORCA passes for all employees
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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