Customer Support Technician

Flowroute is the first software-centric carrier to provide communication services and technology for cloud-based products. We offer a wide range of communication solutions that are reliable, high-quality and simple for customers to implement. You can see more here!

We are hiring a Customer Support Technician to help our customers solve their day to day problems. You get the opportunity to work collaboratively with a team of highly technical support engineers and be exposed to advanced technical concepts. 

As a Customer Support Technician at Flowroute you will: 

• Provide front-line customer support to solve client issues
• Resolve customer’s billing issues
• Resolve account related issues/changes
• Resolve basic SIP traffic issues 
• Assist with Identification verification to prevent fraud
• Answer customer’s number porting queries 

Our Ideal Customer Support Technician will have: 

• 2+ years of customer-facing experience in any industry
• Excellent written and verbal communication skills
• Exposure to computer networking concepts a plus
• Strong critical thinking and problem solving skills
• Friendly, customer first personality
• Great time-management and ability to prioritize workflow
• Curious to learn and comfortable teaching yourself 

What's in it for you?

• Competitive compensation
• A growing company with a great focused on your personal and professional development
• Great health, dental, and vision benefits
• 401(k) with a match
• Competitive PTO and paid holiday benefits
• Orca card
• Gym access
• Positive and collaborative team and company environment
• And… did we mention the waffles and pizza?

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Flowroute provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.