Customer Technical Support Specialist

| Bellevue

Description

 

About us:  

Limeade is an engagement company that inspires employee commitment and elevates company culture. Our mission is to improve well-being in the world. We are looking for a Customer Technical Support Specialist to help us do exactly that. 

At Limeade, we take a whole person, whole company and whole ecosystem approach to measurably improve employee well-being and performance. But we go much further than that, helping our customers build cultures that support well-being that move the needle on their business goals. Our engagement platform is immersive and holistic – as it must be to help solve the bigger well-being and engagement problems facing today’s businesses. Recognized for its own award-winning culture, Limeade serves over 100 employers and top global brands.  

We’re committed to creating a mission-driven, positive culture of improvement made up of the best and brightest people in the business. And we’ve got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. We’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Learn more at www.limeade.com

About the role:

You will perform enterprise customer service & support for a cutting edge web service. You will troubleshoot admin issues, foster a positive online community for our members, interact with customer representatives, and work with our product development team to turn customer pain into customer delight (in a scalable way).

What you’ll be doing:

  • Enterprise customer service & support for the Limeade SaaS Platform
  • Troubleshoot escalated user technical issues from the Tier 1 support team Resolution may require analysis of excel and CSV files, analysis of data queried from our database, and insights gathered from data from our various support systems
  • Escalated support requests from our direct customers – which include sensitive and delicate communication skills
  • Liaison directly with our Product and Development teams to resolve issues
  • Performing management of paperwork & processes related to participant and member appeals
  • Work with the larger team to develop scalable processes that allow Limeade to service users better and faster
  • Assist in maintaining a knowledge base system
  • Help design and improve internal systems that deliver steady increases in customer love
  • Help build and present operational plans and metrics
  • On a grander scale, you will play a key role at a high-growth high-tech company and become critical member of the support/service teams.
  • You will report directly to the Manager of Customer Service. Other team members will be both on-site as well as off-site 

Requirements:

  • Ability to demonstrate Limeade’s values in a consistent and on-going way.
  • College degree in related field or equivalent education preferred
  • At least 3-5 years experience in a customer service role
  • Experience in a technical troubleshooting
  • A strong understanding of technical and usability logic within a software or SaaS platform
  • A general understanding of overall software and SaaS architecture – from the application layer to the storage layer and everything in between
  • Intermediate working knowledge of networks
  • Intermediate working knowledge of email systems such as Exchange and Gmail
  • Basic to intermediate working knowledge of SQL Database architectures
  • Basic to intermediate working knowledge of HIPAA, PHI, and PII compliance regulations
  • Language, scripting, and coding knowledge is a plus
  • Have a Zappos/Starbucks/Nordstrom/Ritz service and support mindset
  • Have experience in a team-oriented environment, but apply yourself independently as well
  • Have a strong work ethic and a passion for customer service
  • Be resourceful, upbeat and LOVE making customers happy

 

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • TableauAnalytics
    • Power BIAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • EngagioLead Gen
    • DemandBaseLead Gen

Location

We are located in the heart of downtown Bellevue - within walking distance to great food, Downtown Bellevue Park and the Bellevue Transit Station.

An Insider's view of Limeade

What’s the vibe like in the office?

Imagine walking into a place that immediately sparks excitement, energy and possibility, yet welcomes you like a friend and makes you feel like you belong. That’s what its like at Limeade. We’re productive. We lend a hand. And most importantly, we care. We care about each other, our work, our customers and about making Limeade a great place to work

Helen

Senior Director of Corporate Communication

How does the company support your career growth?

At Limeade we strive to uphold a culture of continuous improvement. We aim to constantly evolve and progress as a company and we want the same for our employees. We support career growth in many ways. We believe that we are only as good as our people are and we want to make sure that they are getting the developmental support they need.

Mari

Manager, People Team

What are Limeade Perks + Benefits

Limeade Benefits Overview

Like a lot of tech companies, we hire the best and brightest people. But what sets us apart is our focus on the “whole employee.” We encourage LimeMates to take walking meetings, race around on scooters or unwind with meditation breaks.

These aren’t “extra perks” — they’re an authentic part of our culture.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO plus 10 paid holidays!
Paid Volunteer Time
1 volunteer day off to use at your organization of choice!
Paid Holidays
10 paid holidays!
Perks & Discounts
Casual Dress
You'll see people in workout clothes on a daily basis!
Commuter Benefits
Company Outings
Fun happy hours, team events, Anything is Possible day!
Stocked Kitchen
All the healthy snacks you could ever need.
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
More Jobs at Limeade9 open jobs
All Jobs
Finance
Data + Analytics
HR
Operations
Project Mgmt
Operations
new
Bellevue
Project Mgmt
new
Bellevue
Operations
new
Bellevue
Data + Analytics
new
Bellevue
Finance
new
Bellevue
Operations
new
Bellevue
HR
new
Bellevue
Project Mgmt
new
Bellevue