Customer Technical Support at EagleView

| Bellevue
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We are looking for a Software Technical Support Representative to learn EagleView desktop and online geospatial applications and integrations. This tech savvy individual will provide support to EagleView customers, both internally and externally. In addition they will offer support via email and phone and accurately record all interactions in the EagleView CRM and time-tracking systems.

Primary Responsibilities: 

  • Learn EagleView applications and integration solutions to be able to quickly translate any challenges that a customer is having into resolutions.
  • Answer customer inquiries and resolve technical and operational issues with EagleView solutions.
  • Assist customers with installation, configuration and use of EagleView solutions.
  • Document all customer interactions in the EagleView CRM system.
  • Keep accurate records of all activities in the EagleView time-tracking system.
  • Maintain a high degree of technical understanding of EagleView geospatial solutions, including existing, historical and emerging solutions.
  • Continually improve customer service and communications skills through self-study and EagleView-recommended training.
  • Work closely and communicate effectively with EagleView Engineering, Production, Products, Contract Administration and Sales as needed to provide solutions to customers. Track, manage and close all open Support Cases in a timely manner.
  • Test new EagleView solutions and new releases when requested by Engineering and Products.
  • Excellent customer service skills including written and verbal communications.
  • Strong listening skills to be able to understand, empathize and resolve customer issues.
  • Bachelor's degree or equivalent work experience in a technical field.
  • High degree of interest and curiosity in learning and using geospatial software and solutions.
  • Self-starter, able to work with minimal supervision.
  • Excellent teamwork capabilities.
  • Ability to learn new software quickly and thoroughly.
  • Strong troubleshooting skills.
  • Able to effectively prioritize multiple responsibilities and tasks.
  • Thoroughly competent with Windows 7 and above including software installation, file management, networking configuration, Internet access.
  • Macintosh browsers familiarity.
  • Networking fundamentals familiarity including connectivity, bandwidth, firewalls, routing.
  • Computer hardware familiarity (specifically external hard drives and basic networking equipment)
  • Familiarity with GIS concepts and data and/or databases

EagleView® offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.

EagleView and its subsidiaries are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Disability/Veteran.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages

Location

10900 NE 4th Street, Bellevue, WA 98004

An Insider's view of EagleView

What’s the vibe like in the office?

I can definitely say that I’ve learned how to work through total chaos- the greatest of chaos, mind you. It’s rare when you hear silence in our office. From whistles and duck sounds to Nerf gun wars and flying squealing monkeys, I can assure you that there’s never a dull moment working at EagleView.

ALENA BENTLEY

INSIDE ACCOUNT MANAGER

What are some things you learned at the company?

EagleView has been a tremendous catalyst for my professional growth. I never thought I’d be so lucky to end up in a role that I’m so invested in. My coworkers and managers have been an incredible resource from day one, and I’ve gained knowledge and confidence in my field due to the constant support.

AARON TEDROW

ACCOUNTANT

What does career growth look like on your team?

Over my career at EagleView, I’ve consistently grown as an employee in several ways and I’m continuously learning new things each and every day. The assessment process allows me to give and receive feedback that creates all-around better employees. This type of feedback helped lead me to my promotion—my first promotion ever within a company.

THADDEUS HAGOOD

GEOMATICS MANAGER

What are EagleView Perks + Benefits

EagleView Benefits Overview

EagleView offers a “Work-hard, play-hard” culture, generous and flexible paid time off plus seven paid holidays and four floating holidays.

Medical & dental insurance, vision coverage, and prescription coverage and pays a majority of premiums for employees & covered dependents, and more

401(k) and Roth IRA plans, First Tech Credit Union memberships, and tuition assistance for eligible courses of study

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
EagleView provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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