Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation.

About the Position:

The Department Trainer plays a vital role in the Customer Success Department. This team member is responsible for producing quality training programs and resources to enhance the competencies of our CS team and boost employee performance in alignment with company’s core values, business goals, and initiatives.

Key Responsibilities:

• Develop, organize, and conduct training programs relevant to all CS roles
• Onboard new employees and perform/coordinate ongoing training as new products or business goals are deployed
• Plan, organize, and implement a range of training activities & assessments
• Help employees improve upon or enhance existing skills; develop programs that groom lower-level employees for position advancement
• Evaluate training effectiveness; create monitored simulations and problem-solving scenarios to assess employees’ skill set and growth
• Partnering with leadership, coordinate and develop protocols and playbooks for various CS roles

Basic Qualifications:

• Bachelor’s degree or comparable work history in relevant vertical
• Proven experience in training role or equivalent
• Expertise and experience in CS and customer vertical(s)

Preferred Skills:

• Excellent communication and presentation skills; ability to communicate effectively to various audiences (frontline to VP)
• Experience with learning management systems
• Proficiency in MS Office, Apple OS X, G-Suite; ability to create and maintain compelling/effective collateral
• Professionalism, takes a high degree of ownership over their work
• Exceptional time management, organization, and multi-tasking skills
• Proactive mindset and minimum need for supervision
• Persistence and determination to deliver results
• Ability to manage multiple, concurrent projects
• Ability to anticipate change and adjust priorities accordingly
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Must be a team player - this role won’t work well if you don’t work well with others