Desktop Support Specialist

| Seattle
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Do you have a strong desire to solve problems? Do you care about finding creative and useful resolutions? If so, we’d like to meet you!

We are looking for a Desktop Support Specialist who excels at stellar customer service and has a solid technical aptitude. Your primary responsibility will be to provide local and remote desktop technical support for teams in Seattle and our other offices around the world.

You'll be responsible for...

  • Providing local and remote technical support to office staff
  • Managing on-boarding of new staff
  • Managing IT asset tracking
  • Grant and revoke access to applications
  • Assist users with passwords and 2-factor authentication
  • Work with vendors to resolve technical problems
  • Assist in evaluating and implementing new technologies

What you'll need...

  • A true customer service mindset, including strong communication skills, both verbal and written, and the ability to work productively as a member of a team
  • 2-3 years of relevant IT/computing work experience with emphasis in the support of desktop computers and telephones
  • Expertise supporting Mac desktop operating systems and Windows desktop systems
  • Experience with VPN and remote access systems
  • Experience with networked printers
  • Strong organizational skills with the ability to manage multiple competing priorities and deadlines
  • Must be able to compose documentation for both technical and non-technical audiences
  • Problem-solving experience and troubleshooting abilities
  • Must be able to work independently with minimal guidance and have a strong attention to detail
  • Professionalism, dependability, and punctuality

What sets TUNE apart...

  • Stellar health insurance coverage (100% of employees' premiums covered for medical, vision, dental. 60% of dependents' premiums covered for medical, vision, dental)
  • Great work life balance (4 weeks PTO and increases annually)
  • We are still a privately held company (Competitive equity grants)
  • 100% commuter transit cost coverage (Bus pass or parking pass)
  • A top-notch culinary team serving 2 meals a day (Breakfast and lunch)
  • Paid parental leave (12 weeks for primary caregiver, 2 weeks for secondary caregiver)
  • TUNE Cares , our philanthropic program supporting education, the environment, diversity, and other important community causes through life enriching experiences
  • The TUNE House program, which is designed to promote a collaborative environment for women aligned in their effort to be innovative and extraordinary leaders in the tech industry
  • Dog-friendly offices
  • Opportunity to strongly impact company strategy and growth
  • Fun, creative and focused teams committed to learning and problem-solving through collaboration
  • 10 reasons why you should work for TUNE

TUNE makes the technology that delivers comprehensive, automated solutions for powering successful performance marketing relationships. TUNE helps performance marketers maximize their ROI through powerful measurement and partner management solutions. Our performance marketing solutions are trusted by the world's biggest brands, ad networks, and ad platforms to tie marketing investments to measurable outcomes. HasOffers by TUNE is the first and most widely adopted SaaS platform for performance marketing partnerships. TUNE solutions are used by Expedia, CVS, Subway, The New York Times, Line Corporation, Baidu Inc., WeQ, InMobi and AppLift. To learn more, visit www.tune.com.

HasOffers by TUNE equips networks, advertisers, lead generators, and agencies with the technology to measure, analyze, and optimize performance marketing results in real time. HasOffers fully customizable performance marketing platform is designed to help companies manage digital marketing campaigns, advertiser and affiliate relationships, payouts, creative assets, and more. For more information visit: www.hasoffers.com.

Qualified applicants will receive consideration for employment and will not be discriminated against on basis of disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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Location

In the heart of Belltown, we are within a 5 minute walk from Pike Place Market, the Space Needle, and with quick access to top Seattle restaurants.

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