Developer Support Engineer at Auth0

| Bellevue
Sorry, this job was removed at 11:49 a.m. (PST) on Wednesday, January 8, 2020
Find out who's hiring in Seattle.
See all Operations jobs in Seattle
Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 
We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment. We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day. N+1 > N.
We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.

Responsibilities:

  • Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.
  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
  • Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.
  • Collaborate with other departments in the company to achieve customer satisfaction.

Requirements:

  • Strong analytical and problem solving skills.
  • Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.
  • Ability to quickly context-switch between multiple complex work streams.
  • Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
  • Customer-obsessed attitude — a customer advocate, always going the extra mile
  • Team player with solid communication and presentation skills.
  • Proactivity — identify opportunities and take preemptive action against potential problems.
  • Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.
  • Technical Domain Focus:
  • Knowledge of software development fundamentals and common architectures.
  • Knowledge of HTTP, encryption, basic security concepts.
  • Understanding of authentication and authorization concepts.
  • Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
  • Proficient in at least one programming language; ideally JavaScript.
  • Experience & Education:
  • Min 2 years of technical support and/or software development.
  • OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.
  • Shifts
  • There may be a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.

#LI-BB1
Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.
We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 
Join us on this journey to make developers more productive while making the internet safer!
Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

10800 NE 8th St #700, Bellevue, WA 98004

An Insider's view of Auth0

What are some social events your company does?

As Auth0 is 60% remote, every year there is an offsite event which is usually located somewhere in Mexico. The offsites are super fun to get everyone together! This year we had to get a little more creative with virtual events such as HH, Scavenger Hunts and U++. While it’s not the offsite, I appreciate the effort to bring teams closer.

Stephanie

Lead, Technical Account Management

What does your typical day look like?

As Auth0 handles 2.5 billion logins per month, security is a top priority for everyone. As a Security Engineer, my day includes reviews and discussions with Engineering teams to make sure that each stage of the development lifecycle has gone under security review. I may also attend one of our donut meetings; a way to virtually meet other Auziros.

Eva

Product Security Engineer

How does the company support your career growth?

Auth0 empowers its employees. You are empowered to get things done and make an impact. This has been evident from when I first joined the company two and a half years ago. I've been given opportunities to experiment, leading to both successes and failures. However, I've been empowered to learn from both and grow my career here.

Adam

Sr. Director of Governance, Risk, and Compliance

How do you empower your team to be more creative?

I empower my team to be more creative by encouraging them to bring their whole selves to work. By providing a safe and nurturing environment for our employees we allow them to maximize their creative potential.

Joan

Chief Security Officer

What's the biggest problem your team is solving?

Today, we’re focused on striking the right balance between preserving what’s so powerful and unique about the Auth0 culture and allowing it to organically evolve based on all the new, incredibly talented people joining Auth0. It’s really a combination of aligned values and behaviors paired with an unwavering commitment to Inclusion and Belonging.

Jenna

Director of Internal Comms and Culture

What are Auth0 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
More Jobs at Auth053 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Marketing
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Project Mgmt
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Operations
new
Bellevue
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Design + UX
new
Remote
Marketing
new
Remote
Developer
new
Remote
Finance
new
Bellevue
Marketing
new
Bellevue
Operations
new
Bellevue