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Digital RN Clinical Coordinator (PART-TIME)

| Seattle

Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

Role overview

The Digital RN Clinical Coordinator/Clinical Health Assistant (DCHA) is responsible for providing our clients with a differentiated, personalized, empathic and incredible service experience, all in writing, through our digital communications platform, Connect. You will be a trusted go-to resource who helps our clients with any issues related to their health, benefits, claims and other needs. You’ll have the opportunity to help clients get the right care at the right time and help them understand everything available to them to maximize their benefits.


Employment Type: Part-Time

Part-Time Specific Details: This role is ideal for a nurse (RN) looking for a part-time position to fit into their work-life-balance scheduling needs. We have several positions with flexibility to choose schedule with a minimum of 10 hours to maximum of 26 hours within our operating hours of Monday –Friday 8:00am-11:00pm (Eastern). Morning, mid-day, and evening schedules are available.

  • Monday-Friday Minimum 10 hours- Max 26 hours per week
  • Schedules available within operating hours of 8:00am-11:00pm (Eastern)

What we are looking for…

Demonstrated education, skills and experience to be successful in this role:

  • Minimum of 5 years as an active Registered Nurse with a current unrestricted license
  • Experience working in a digital environment and proven ability using advanced technology
  • Excellent written communication skills
    • Writing clear and free of distractions such as poor grammar, misspellings and extraneous information
    • Able to relay complex ideas and information, through an all-digital platform, in an easily digestible format
    • Able to influence clients behavior and decision making process
  • Demonstrated experience meeting clients where they are, adjusting the way you communicate to meet their needs
  • Ability to thrive in a performance based environment 
  • A high level of personal accountability
  • Ability to multi-task and assist multiple clients at one time
  • A naturally empathetic and conversational approach to supporting clients
  • Commitment to quality and continuous improvement
  • Proven ability to roll up your sleeves and make a contribution quickly

A day in the life of a Digital Accolade Nurse…

  • Engage and Support clients with their care needs in ways that build relationships and trust 
  • Leveraging Accolade’s Connect platform to digitally help clients navigate the health care system and influencing clients’ decisions & behaviors through mobile & instant messaging, email and other electronic communication
  • Be available when clients need us
  • Get a holistic view of who our clients are, understand what’s important to them and provide options so they can make informed decisions and customize the support we provide to them and their families
  • Follow-up and do the leg work when appropriate
  • Help clients to address barriers to care

Influence care by educating clients, providing options, and assisting with navigating the healthcare system 

  • Educate clients on their specific health conditions 
  • Support clients on how to address their symptoms
  • Provide options to care and support clients when making treatment decisions
  • Help clients to understand their treatment plans and when to contact their provider
  • Help clients to be educated consumers of healthcare by preparing them for visits, tests and procedures
  • Educate and empower clients so they confidently navigate the healthcare system

Lead clients to better health outcomes which improves quality of life and reduces healthcare costs for our customers 

  • Become knowledgeable on our clients’ benefits to effectively answer questions
  • Help clients to make the best use of their benefits and prevent costly process errors
  • Help clients avoid complications that can lead to hospital admissions and readmissions
  • Help clients to comply with treatment plans to best manage health condition
  • Identify and refer to available programs and resource to best support the client’s clinical needs


Delight clients

Create a personalized & memorable experience with Accolade

  • Meet clients where they are
  • Tailor your approach based on the client
  • Match written tone, style & knowledge level as appropriate
  • You are the client’s person when they need a person
  • Build relationships through understanding, honesty & empathy
  • Create a stickiness in Accolade’s service & capabilities
  • You keep your promises (ex. we follow-up when we said we will)

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

*All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement


We are right in the heart of the action downtown, located at the Washington State Convention Center (https://www.wscc.com)

An Insider's view of Accolade

What’s the vibe like in the office?

Someone in our office hacked into the white noise machine speakers and installed a Slackbot to play music from Spotify where anyone can add to the queue. We start it every Friday afternoon and it's amazing.


Sr. Director Product Management

What does your typical day look like?

We’re talking to people who are searching for ways to create value both for their employees and for their cost centers. Normally, in other companies, you are pitching something that either saves time or money. Here, we are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?


Sr. Demand Marketing Manager

How has your career grown since starting at the company?

Nothing beats the culture here. You have people who can help you grow and contribute to the best of your abilities- that is the best thing about Accolade. I started as an Intern and now am a Business Intelligence Developer!


Business Intelligence Developer III

What is your vision for the company?

We have an opportunity to change the way consumers experience the healthcare system that's really not working in their favor. Healthcare is complicated, anxiety-creating, and it's too expense. Our service has an opportunity to make life better for the consumer, drive costs down for the business, and actually make people healthier.



How do you collaborate with other teams in the company?

I love how cross-functional Business Development is, because it allows us to work with so many different constituents across the business. Accolade is a talented yet humble team, where trust in each other is paramount. In this culture, I watch people to reach their greatest potential without feeling alone in the face of exciting challenges.


Sr. Director Business Development

What are Accolade Perks + Benefits

Volunteer in local community
We are encouraged to volunteer through a variety of company sponsored events, such as A Day On, Not a Day Off, our annual MLK Day of Service and by using our additional PTO day of volunteerism.
Eat lunch together
Intracompany committees
We have spirit, wellness, philanthropy, and recognition committees which are cross-collaborative throughout the entire company.
Daily stand up
Open door policy
From our CEO, across to the rest of the org, not a single personal office exists in any Accolade location- we have open facilities ripe for cross-collaboration.
Team based strategic planning
Group brainstorming sessions
We have a homegrown idea management program called "Bold Ideas," a team who owns the "Innovation Loop" roadmap, as well as various Designathon and Hackathon activities.
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We empower each other by creating an inclusive environment & living our values out loud. We embrace differences & value diversity of thinkers & thought. We are Accolade & we are changing healthcare
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We also offer an option to add a Health Savings Account (HSA).
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
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