Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Role

We are looking for a motivated thought leader to help drive our IT Service Management Sales. This leader must be a driver who loves being part of a high performing team, developing strategy and programs to drive results. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both the go to market sales organization, as well as, with our product development and marketing teams. Your influence can have a far ranging impact. This is not the kind of opportunity that presents itself very often.

As a thought leader of IT Service Management Sales, you will have a major impact on our future success. While customers have adopted ServiceNow to transform their IT operations and employee experience for years, innovation in the market place is creating new and exciting market focus for ServiceNow. Individuals applying for this role must be entrepreneurial and self-driven with a passion for growing and scaling markets and creating something new they can be proud of.

As a Director of IT Service Management Sales, you will be responsible for helping to develop our go-to-market strategy and supporting strategic sales growth. You will share your knowledge and expertise to build a world class GTM team, drive market position and align with our product teams on customer outcomes.

What you get to do in this role:

· Develop and maintain strong relationships with stakeholders, technical leaders and business owners to lead and deliver on strategic revenue generating initiatives.

· Lead, organize, and manage executive-level strategic planning, sales programs and operational cadence to drive operational excellence, continuous improvement and implement changes across our business in conjunction with functional leaders.

· Provide visibility and insights into forecast, pipeline and market trends to senior leadership.

· Define programs for enabling the field sales and solution consulting teams to drive IT Service Management sales, adoption and value proposition

· Help develop and contribute to sales campaigns focused on IT Service Management

· Partner with our Global Alliance and Channel organization to evolve our partner strategy of sell to, with and through model

· Partner with the General Manager of the ITSM business unit to build out a successful roadmap for the next 5 years

· Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships

· Influence and drive the right value model around pricing and packaging

Requirements:

· Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders

· Strong executive presence, verbal and written communication skills

· Develop clearly defined go-to-market initiatives with key ServiceNow sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’

· Build strong relationships with executive leaders in both our customers and partners

· Drive a customer success focus and a win as a team culture

In order to be successful in this role, we need someone who has:

· A customer champion who can represent ServiceNow to our customers and our customers to ServiceNow executives.

· Strong leadership skills inspiring people and a passion for coaching and developing others to their highest potential

· Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels with in an organization.

· Experience working collaboratively with product management, product marketing and product development.

· The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment

· A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition

· A self-starter who will take the initiative to develop programs for enablement and growth

· Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment working with multiple stakeholder groups

Qualifications

In order to be successful in this role, we need someone who has:

· A customer champion who can represent ServiceNow to our customers and our customers to ServiceNow executives.

· Strong leadership skills inspiring people and a passion for coaching and developing others to their highest potential

· Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels with in an organization.

· Experience working collaboratively with product management, product marketing and product development.

· The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment

· A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition

· A self-starter who will take the initiative to develop programs for enablement and growth

· Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment working with multiple stakeholder groups

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.