The Senior Director/Director, Operations COE will lead a high-performance team that is focused on operational enablement, data gathering and analysis, and process improvement to support internal systems and product fulfillment. Leads a team of data analytics and project management professionals to build end-to-end value stream solutions. This role serves as a key member of the Operations Leadership Team and reports to the COO.

Primary Responsibilities

• Support end-to-end value stream product delivery workflows through the establishment of a value stream team aligned with company business units
• Support product fulfillment workstreams in Operations, and lead the identification, development, and implementation of improvements.
• Partner with the product management and development teams to baseline performance and drive ongoing, improvement to internal and third-party products and system solutions
• Drive and support significant, ongoing process insight through the leveraging of business intelligence tools and the application of analytic principles.
• Develop and maintain near real-time dashboards for each operations functional leader using BI tools that tie to production goals
• Create and maintain detailed KPIs for each area of the operations organization that directly relate to overall performance and allow leaders to effectively manage their processes.
• Ensure that improvement against the KPIs will drive improvement in overall efficiency.

• Four-year degree in engineering, data science, image systems or equivalent required, ideally with a concentration in IT Systems, Data Analysis, or Business Intelligence
• Certification in machine learning would be highly desired
• Proven ability to build and manage technical teams
• Skilled in managing diverse stakeholder groups across the business
• Familiarity with SAFe Agile methodologies; certification preferred
• Experience with lean business concepts
• Functional understanding of the application and implementation of business intelligence tools
• Experience in business process mapping
• Demonstrated ability to align teams with business objectives and goals
• Strong written and verbal communications skills
• Ability to travel 25%.