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Director of Client Experience

| Seattle

Founded in October 2015, with headquarters in Seattle, WA, FlyHomes is a real estate and fintech company focused on making home buying seamless, transparent, and fun. Since then, FlyHomes has continued to rapidly scale its team, focusing on helping buyers across Seattle, San Francisco Bay Area, Chicago, and new emerging marketplaces to purchase more than $300M in homes annually.

About the job:

Flyhomes is adding a Director of User Experience to the team! In this role, you will capture the overall experience and satisfaction of our clients as they interact with Flyhomes across all of our business lines. This energetic self-starter will be responsible for the pulse of the clients, managing and delivering feedback to teams, building a end-to-end client experience, as well as recommending changes to our current processes, to ensure the experience of buying, selling and owning a FlyHomes home is transformative.

Roles & responsibilities:

  • Own the end-to-end customer experience, working collaboratively across business teams
  • Demonstrate, through data, our commitment to the industry and clients by improving overall client experience
  • Build new experiences, refine current processes, and be a strategic counsel to employees across the business
  • Lead an internal team, and providing mentoring and guidance to employees for best customer service practices

Job requirements:

  • Bachelor’s in business, communications, engineering or related field
  • Experience building and scaling consistent, repeatable, client experiences
  • 5-7+ years' experience in high-level customer focused organizations
  • Significant experience in managing a team of customer-centric professionals; Preferred experience in a startup or fast growing company
  • “Winning” mentality that reinforces the best possible outcome for clients and the company
  • You must be a total people person, obsessed with the client experience
  • Highly resourceful and creative

Benefits:

  • Competitive salary
  • 401(k) plus company match
  • Medical/dental/vision/life insurance packages to fit your needs ( Full-time employees)
  • Commuter benefits
  • Flexible vacation policy; work hard and take time off when you need it

FlyHomes, Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

FlyHomes, Inc. also participates in E-Verify. Upon hire, FlyHomes, Inc. will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • SegmentAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • IntercomCRM
    • MailChimpEmail
    • IntercomEmail

Location

Waterfront! We're across from Pier 56, which makes us happy to have huge floor-to-ceiling windows. Pike Place Market is only a quick walk away, too.

What are Flyhomes Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have an active social committee!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Pet Friendly
We love dogs!
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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