With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About this role: The Senior Director, Customer Advocacy - Strategic Accounts is responsible for driving expansion sales from existing accounts for Icertis Contract Management and acts as an extension of the Customer (Microsoft), being a proactive evangelist within Icertis and the Customer (Microsoft) to accomplish defined objectives (adoption/usage, KPIs, product expansion). The ideal candidate is one with sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with the implementation of Enterprise software in a SaaS company. The Senior Director of Customer Advocacy - Strategic Accounts is the lead in the account partnering with Microsoft and identifying new opportunities for expansion and doing business development.

The location for this position will be based in Bellevue/Seattle, WA.

What you will do:

• Drive more revenue from existing accounts (Microsoft) by upselling and cross selling.
• Develop and/or expand relationships within customer base.
• Ensure customer expectations and obligations are fulfilled and Customer (Microsoft) is a net promoter of Icertis.
• Work closely with internal teams: Professional Services, Engineering, Marketing, etc., to review customer issues, challenges, and success factors.
• Work closely with Customer (Microsoft) and product management to understand new requirements and upcoming product releases.
• Understand the needs, requirements and/or pain points of the Customer (Microsoft) and propose potential solutions.
• Responsible for overall customer satisfaction for assigned accounts (Microsoft).
• Report to General Manager, Customer Advocacy.

What you will bring:

• 15+ years of successful enterprise software sales or account management and business development experience.
• Must have sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company.
• Ability to identify, create and close new sales opportunities and project manage a complex sales cycle through the consistent application of discipline, rigor and strong attention to detail.
• Must have experience with SaaS product, preferably CLM.
• Prior sales experience with Microsoft and a deep understanding of Microsoft technology stack, particularly Microsoft Enterprise Applications, is strongly preferred.
• Experience in managing large Fortune 500 engagements.
• Ability to develop executive level (CxO) relationships and lead strategic initiatives with customer and present Icertis value proposition to C-level executives.
• Ability to work with partners to drive technical solutions to support Icertis portfolio with Microsoft.
• Ability to work with product management team to create new solutions to increase revenue stream.
• Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.
• Excellent communication, negotiation and strategic thinking skills.
• Bachelor’s degree in engineering, technical concentration or equivalent experience with a keen business sense is required.

What we offer:

We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order. https://www.icertis.com/blog/covid-how-we-work-work-we-do/

To support these commitments, Icertis offers excellent health and welfare benefits, a generous 401k match, and a robust paid time off program. Here are some of the other reasons we’ve been named a Top Company to Work for by Seattle Business Magazine for the fourth year in a row!

· Stock options and shared ownership in the company

· Flexible work location (role dependent), with work from home allowance

· Paid maternity and paternity leave

· A Week for America – 7 days paid volunteer leave in 2020 to help fight racism

· 4th of July week off – paid

· Extensive remote onboarding program and virtual employee engagement events

This specific role might not be for you, but maybe you have a friend who would be a perfect fit. Please forward this opportunity to anyone who wants to help transform the foundation of commerce!

Icertis is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Icertis, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.