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Director, Employee Experience Workflow Alliances

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Workflow Alliances Director will be accountable to lead the Alliance & Channels Ecosystem (ACE) Employee Experience ecosystem, creating the next generation of trusted global partners who align to the Global ACE mission of creating a vibrant ecosystem with the objective of helping to enable & accelerate ServiceNow growth to $10B and beyond.

This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ is synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our partners. 

They will work in tight coordination with multiple stakeholders to achieve key targets around: growing partner human capital management and enterprise services practices, accelerating individual and company-wide capabilities, and delivering a fully competent and capable ecosystem of partners in support of ServiceNow’s Employee Experience Workflow business plans.

Primary focus:

Lead the ACE Employee Experience program

Drive alignment between Employee Experience partners and ServiceNow

Develop global enablement strategies focused on Co-Sell & Co-Delivery to accelerate ServiceNow Employee Experience growth

Drive NNACV and Partner Success through the establishment of practices within our partners

Ensure our partners have sufficient capacity for our Employee Experience product lines in every geography

Ensure future product releases are ready for our Partners

Reporting to Area Vice President, Workflow Practice and Alliance Development, this individual will align to and work closely with ServiceNow's leadership and sales organisation.

They will have cross functional engagement with solution sales, product line developers, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and growth on ServiceNow’s Employee Experience solutions. This is a high-profile position providing a significant platform for professional growth & business impact.

Additional Responsibilities: 

· Accountable to ensure that all Partner Content Readiness & Assets are created and posted on the partner portal for each ServiceNow product release.

· Work directly with global leaders from the assigned partner(s) to develop joint Practice Development programs by partner or region that includes investments in Practice Development, repeatable selling assets, reference architectures and the development of product line & industry solutions for ServiceNow.

· Work with the ServiceNow ACE team members to execute partner Practice Development plans in targeted region to drive certification growth and delivering customer success.

· Work with the ServiceNow Worldwide Alliances and Channels team members to identify partner repeatable offerings, reference architectures and solutions.

· Work with Product Marketing to develop strategies including customer segmentation, positioning/messaging, sales strategy and tools.

· Execute, manage and deliver regionally tied to global partner(s) strategies and initiatives in close alignment with regional / country ecosystem resources. Align with regional Channels team, Sale, Business Units, and partner leadership.

· Maintain dashboards of KPI’s that communicate to Executive Leadership the effectiveness of identified programs and investments.

· Conduct regular cadence between assigned partner(s), ServiceNow Product Line Management, BU’s Management and company leaders.

· Ensure effective and timely internal & external communication and coordination of ServiceNow ecosystem strategy & capabilities. Serve as a key contact point for assigned partner(s) engaged with ServiceNow.

· Package & promotion of ServiceNow success stories (external / internal use including discovery of in-depth back story for internal education).

· Develop, in coordination with Product Line Sales, BU’s, ServiceNow Services and Product Marketing, key sales and go-to-market strategies and objectives to establish ServiceNow as a leader in the Product Line or Industry they are leading.

· Provide a business perspective to day-to-day development efforts ensuring customer priorities are addressed

· Provide industry expertise in the development and implementation of specific market strategies and programs to improve logo penetration.

· Closely monitor competitor activity and report on opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts.

· Monitor sales pipeline and work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight.

· Meet Revenue targets specific to your region in the Product Line Sales & Business Unit.

Requirements:

· Strong understanding of Alliance and Channel ecosystem development, partner operating models and market dynamics.

· Experience managing projects/portfolios and understanding project success

· Experience working with Human Capital Management, Talent Management and Shared Service teams

· Demonstrate the experience to lead in a matrix organization

· Strong track record working with integration and implementation partners

· Track record of consistent performance

· Experience working collaboratively with product management, product marketing and product line sales & BU development

· Strong executive presence & track record of consistent quota attainment & over achievement.


     


Qualifications

Qualifications:

• The ideal candidate will have 10 plus years of partner experience, either in a management or sales/business development capacity
• High level of communication skills, both written and verbal
• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
• Bachelor’s degree a requirement. MBA and/or Technical undergraduate degree a strong plus.
ACE Competencies:
In addition to our ServiceNow leadership competencies, the ACE organization has defined core and functional competencies that are aligned to the ACE operating model and provide the foundation of the framework, describing behaviors to be displayed by all ACE employees. 

 Core Competencies:

• Ensures Accountability – Holds self and others accountable to meet commitments
• Execution Focus – Consistently achieving results even under tough circumstances
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

 Functional Competencies

• Business opportunity identification, analysis & development - Uncovers, identifies and evaluates new business opportunities to drive ACE’s growth strategy
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
• Trusted Advisor – The person the client/customer/peer turns to when an issue arises, often in time of great urgency, crisis, change, triumph or defeat


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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