Amperity is a rapidly growing technology company led by repeat entrepreneurs and seasoned business leaders and technologists. Our expertise in large-scale data management, enterprise software, and machine learning has empowered us to innovate and build a paradigm-shifting solution to one of consumer brands’ most fundamental challenges today. Every brand is striving to have a more personal relationship with their customers, but the data they possess about these customers is scattered throughout disparate systems.

Enter Amperity. We have created a platform that can rapidly and intelligently unify customer data at scale, which powers our customers to make smart decisions and bring their best ideas to life. Amperity commercially launched our signature product in September 2017 and has already made significant customer traction with incredible consumer businesses like Starbucks, Alaska Airlines, Gap, Moet Hennessy USA, TGI Fridays, Kendra Scott, and Wynn Las Vegas to name a few. We believe that the technology at the core of our offering will set the standard for how forward-thinking companies manage their customer data.

We stay connected through our values. We play for each other. That means we show up for each other, act with empathy, and bring our authentic selves to work every day. We're growing this company not for own personal gain, but for each other. We build for durability. That means creating something worth creating, that will endure the test of time. We do this by relentlessly focusing on our customers' success, building high quality systems, and planning for long-term scale. We're grounded by humility and driven by ambition. We focus on making things better, today. We're hungry, we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at Amperity. When faced with a hurdle, we jump.

Come join us.

The Role

• Amperity is seeking a Director, Engagement Management, with a proven track record of leading high-performance teams focused on delivering complex technical implementations for enterprise-level customers.

Responsibilities 

• Architect a repeatable & scalable delivery process around Professional Services that can be leveraged by the Customer Engagement team.
• Define best practices for the engagement management function.
• Coach and develop a talented team of Engagement Managers to best represent our company to the customers we service.
• Define and manage resource utilization, optimization, and planning.
• Measure performance and drive delivery outcomes for customers.
• Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals.
• Represent Amperity in working with high profile customers. 
• Recruit top talent, which will continuously raise the quality bar of the Engagement Management team.

About You

• Extensive background in professional services, technical consulting, or solution delivery.
• Proven track record of building and managing a high-performance professional services team.
• Experience architecting complex technical implementations, end-to-end.
• Experience with managing stakeholders across various levels and functions at top tier enterprise companies.
• History working in a fast-paced, swiftly-changing startup environment.
• Deep passion for diving into customer data to solve real customer problems.
• Creative problem solving abilities. You will face a wide variety of problems, which rarely have a well-defined, obvious problem.
• Adaptable. You are able and willing to roll-up your sleeves and get into the tactics when necessary to effectively service your team and our customers.
• Inspirational leader. You are able to pick your team up and motivate them to continue to drive toward the vision.

Benefits

We offer all the benefits you’d expect from a “great place to work”. Transportation subsidies, 100% healthcare coverage, and a comfortable snack-laden work environment. Beyond the basics, we provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.

Please see below to apply directly or contact [email protected] for more information.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.