Director, Global Cloud Observability at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
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Director - Global Cloud Observability (Santa Clara, Seattle, Austin, Chicago, Remote)
ServiceNow is one of the fastest-growing enterprise software companies today with over $6 billion in revenue and hurtling towards $15 billion in revenue. To hyperscale, we're hiring a Director of Global Cloud Observability to:
- Scale the organization responsible for telemetry frameworks used throughout ServiceNow's Cloud Infra.
- Scale the observability infrastructure to support terabytes of logs and billions of metric data points daily.
- Shape the Observability team's roadmap and vision.
- Create and evolve the culture of Observability across ServiceNow.
The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead, and helps deliver unmatched availability to our customers.
Lead an Observability team and create a culture where Observability is embedded in every facet of our service. We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century infrastructure computing challenges. This role will help allow teams to deliver highly available products and services at a scale that far exceeds our customer demand. By joining us on this mission, you have the rare opportunity to:
- Join an already high-intensity, successful company in driving 2x revenues trajectory.
- Build and cultivate a culture of observability across ServiceNow.
- Drive the roadmap for the Observability organization.
- Revolutionize and move the needle in SaaS cloud computing.
The Success Profile
This is a role for a technical leader well-versed in scaled architectures and experienced in designing, operating, and implementing large scale observability frameworks. Expert-level experience and qualifications to be successful in this role include:
- 8+ years of experience managing teams and delivering Observability on a global scale.
- Deep operational knowledge of SaaS or IaaS at-scale and how to avoid limitations through innovative design.
- 10+ years in software engineering, networking, and distributed systems.
- Extensive experience translating business needs into engineering opportunities focused on scale, performance, reliability, efficiency, and product velocity.
- Experience growing and managing diverse, talented, global engineering teams.
- Ability to represent and promote complex business or technical concepts both internally and externally.
- Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.