Primary Responsibilities

• Lead, develop and motivate a team of people that are responsible for the IT Infrastructure (data center, network, communication and security).

• Implement a pro-active view of the service organization’s capability to deliver service by trending against performance and quality statistics.

• Architect and implement IT Infrastructure technologies and platforms supporting corporate data, network and computer systems in a highly available manner.

• Document the design, operation, and troubleshooting of technology platforms and procedures.

• Monitor, maintain, and troubleshoot IT Infrastructure technologies, including issues with the network, storage, virtual and cloud environments.

• Escalation point for all issues, tasks and projects relating to IT Infrastructure.

• Supervise vendors and contractors performing infrastructure implementations.

• Display patience and professionalism working with employees having a range of computer competencies.

• Mentor other IT staff as-needed on all IT Infrastructure technologies.

• Support local & remote users via IT Support ticketing systems, emails, and phone calls.

Knowledge, Skills & Experience

• 7+ years of experience providing Tier 3 and 4 technical support.

• 3+ years of management experience

• Excellent analytical abilities, project coordination, and time management skills, with the ability to work on multiple projects simultaneously.

• In-depth knowledge of desktop and server operating systems (MacOS, Windows, Linux).

• Manage and maintain a virtual infrastructure onsite and in a cloud environment (VMware, Azure, and AWS experience preferred)

• Manage and maintain a mixed storage infrastructure.

• Manage and maintain Disaster Recovery and Backup systems.

• Manage and maintain networking equipment and technology such as core and access switches, firewalls, routers, and wireless access points.

• Manage and maintain miscellaneous infrastructure hardware such as UPS and power distribution systems.

• Able to use scripting languages to automate tasks such as Windows PowerShell or BASH.

• Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously.

• Excellent verbal and written communication skills.

• Able to work independently on projects with minimal supervision and direction.