Director of Global IT Operations

| Bellevue

WHO WE ARE

Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.

Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit www.bartendersoftware.com.

This position is located in Bellevue, Washington.

WHO YOU ARE

An IT professional that has a successful track record with all aspects of managing a complex IT infrastructure, as well as Information Security and Compliance. As the Global IT Operations Director, you will provide strategic and tactical leadership for a global IT team, supporting systems and infrastructure, including:

  • Networking
  • Information Security and Compliance
  • Hardware maintenance contracts
  • Software licensing & maintenance
  • IT hardware acquisition and deployment
  • Helpdesk
  • Security
  • Cloud services
  • Vendor management
  • Servers
  • Routing
  • Virtualization
  • Domain administration
  • Facilities
  • Purchasing & budgeting

WHAT YOU WILL DO

  • Oversee global IT operations, policies, procedures and assess them according to company goals
  • Lead and manage your small global team to provide solutions for our global network: system monitoring and performance tuning, system administration, systems control and security, and technical documentation
  • Identify and mitigate security vulnerabilities with strategic solutions that ensure data security
  • Conduct analysis, investigate and recommend security technologies - including managed security services, firewalls, encryption, intrusion detection, VPN and solutions for incorporation into product/services
  • Strategize the deployment of cloud applications
  • Ensure proper staffing and skillsets are in place to deliver quality IT services
  • Understand the business requirements of all departments to determine their technology needs
  • Ensure capacity planning is in place
  • Determine efficient and cost-effective IT hardware and software
  • Identify the necessity for upgrades, configurations or current systems
  • Create and monitor IT budgets and expenses
  • Build relationships with vendors and oversee all contracts and maintenance agreements
  • Evaluate the costs and benefits of cloud services and subscriptions
  • Provide weekly status reports for CEO

WHAT WE REQUIRE

  • 5+ years of experience in each of the following:
    • IT infrastructure and staff management
    • Defining and managing IT policies and procedures
    • Windows Server 2003/2008
    • TCP/IP (DNS, DHCP, routing, VPN)
    • SQL Server, Exchange, IIS, Office/Outlook
    • PC/Server/network hardware
    • Management of cloud-hosted internal systems
    • Management of end-user-facing, cloud-hosted applications
  • Experience in Regulatory Compliance and Quality Assurance preferred
  • Well versed in a broad set of technologies, including networking, storage, collaboration tools, service desk, cybersecurity, virtualization, (VMware or equivalent) cloud infrastructure (IaaS, PaaS), etc.
  • Ability to work well under pressure and to think creatively and strategically
  • Knowledge of Privacy Shield, European Union General Data Protection Regulation (GDPR)
  • Familiarity with Data Management functional areas, including development, data scientist, security and engineering
  • Willingness to travel as required

ADDITIONAL QUALIFICATIONS

  • BS in computer science or 10 years’ experience in a related field
  • 5 years’ experience in managing staff and contractors in a technology environment
  • 5 years’ experience in vendor management
  • Experience with Microsoft Dynamics CRM or AX helpful
  • Good organizational habits and outstanding attention to detail
  • Excellent documentation skills
  • Strong written/verbal communication and presentation skills
  • Positive, team-oriented attitude
  • Flexible, professional, highly motivated individual

TERMS OF EMPLOYMENT

  • This is a full-time position
  • At this time, we are looking at local candidates only, as we are not offering relocation packages
  • Ability to provide documentation that proves authorization to work in the US without visa sponsorship

BENEFITS

  • Excellent medical, dental, and vision plan
  • 401K with 100% employer matching up to 3.0% with a 3-year vesting period
  • Competitive PTO Package
  • Paid company holidays
  • Competitive salary
  • On-site fitness center and deli
  • Free parking or transportation subsidy (ORCA)
  • Tuition-reimbursement benefits
  • Company-paid life insurance, short term and long-term disability benefits
  • Access to green space and Bellevue Open Space Trail System
  • Fun staff and team-building activities—anniversary party, lunches and seasonal events

OUR CULTURE

We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.

DIVERSITY AND INCLUSION

Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • SqlLanguages
    • jQueryLibraries
    • ASP.NETFrameworks
    • MFCFrameworks
    • Windows FormsFrameworks
    • WPFFrameworks
    • XAMLFrameworks
    • WCFFrameworks
    • AccessDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • Power BIAnalytics
    • Tableau Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • Microsoft DynamicsCRM
    • ClickDimensionsEmail

Location

Bellevue is the third-largest city in the Seattle metropolitan area. In 2014, it was ranked as the 2nd best place to live by USA Today.

An Insider's view of Seagull Scientific

What’s the vibe like in the office?

The atmosphere at Seagull is the perfect blend of laid back and professional. Everyone encourages and supports one another, and if you are ever in need of guidance, there is someone willing to help you. The flexibility at Seagull provides a great place to grow and learn as a professional and allows you to best utilize your talents and soar.

Kyle

Channel Sales Representative

How do you collaborate with other teams in the company?

I head up the Orders Team and we sit directly between Tech Support and Sales. All three departments collaborate constantly throughout the day by means of real-time online collaboration, emails, calls, talking over the walls, and physically walking over to each other for more in-depth problem-solving. We work hard to ensure all issues are addressed.

Amorita

Senior Order Administrator

How does the company support your career growth?

Seagull helped me to achieve the education I wanted by having a flexible work schedule and an education reimbursement policy in place.

Flora

Senior Program Manager

How do you empower your team to be more creative?

One of the achievements that I am proud of at Seagull is the way people move from entry-level positions in my group to other critical positions within the organization.

Gene

VP of Technical Services

What unique initiatives do you have that encourage innovation?

One of my biggest accomplishments is actually starting the Business Reporting team here. I started in tech support and began to notice a need for reporting. Being on the team has allowed not only myself but the rest of our company to see "the bigger picture".

Scott

Business Reporting Manager

What are Seagull Scientific Perks + Benefits

Seagull Scientific Benefits Overview

US benefits include:

Flexible work hours and a casual work environment
Free parking or transportation assistance if you take the bus
Generous PTO policy (21 days PTO for a new hire)
Comprehensive medical/dental/vision insurance
Employee wellness programs; Employee assistance program
Company paid life insurance, short and long-term disability
401(k) with 100% company match to 3%
On-site fitness center and deli
Annual party, summer picnic, theme events and much more!

Culture
Eat lunch together
Intracompany committees
Social Committee Lunchroom Committee Fitness Groups: planking, walking, yoga, basketball, racquetball
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Seagull Scientific employees can contribute up to $2700 max annually to their FSA (per IRS federal regulations). Dependent Care FSA- employees can contribute up to $5000 max annually per household.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
Seagull Scientific Inc. sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We offer $5250 annualy for continuing education.
Paid industry certifications

Additional Perks + Benefits

Creating and supporting the most trusted software in our industry takes the best people. We hire carefully, then provide opportunities for professional growth while never forgetting that our people have lives outside of work.

More Jobs at Seagull Scientific5 open jobs
All Jobs
Dev + Engineer
Operations
Operations
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Operations
new
Bellevue