We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA

Director IT Business Leader/Chief of Staff at ServiceNow

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Position:
The Director of IT Business Operations for IT Strategy and Operations is a strategic role for ServiceNow IT and will play an important role in out path to $10 Billion. This extraordinary individual will be the Chief of Staff, reporting to the VP of IT Strategy and Operations and responsible for driving all the operating rhythms for this 225 plus person organization including managing a $100M budget.
This co-pilot to the VP will partner with other business operations leader across IT to drive visibility into each other's programs and projects asks and deliverables with this organization is involved. The scope of the VP's organization are the following IT functions: IT Operations, Enterprise Architecture, PMO, IT Risk Management, Business Operations, and Now on Now team (which is how we use our own products at ServiceNow). This role is very cross-functional and high impact.
This is an exceptional opportunity to transform the way we work, digitize IT operations, and showcase how we leverage the ServiceNow platform to help the company make work, work better for you, and be a key contributor on ServiceNow's massive growth and scale.
Key responsibilities include:
  • Manage the cadence of the VP office and priorities, with regular cadence with peers in this organization and across other IT areas along with external teams like finance, HR, product, sales, marketing, and the extended ServiceNow stakeholders
  • Support the VP in the day to day management of the organization, our employees, our stakeholders, and our customers
  • Partner with Finance on overseeing at $100M budget and work closely with procurement on contracts and proactive contract renewals
  • Collaborate with other peers in IT to ensure cross-functional alignment
  • Identify accelerators and friction points and propose initiative or activities accordingly
  • Responsible for coordinating and driving the execution of VP's staff meetings, quarterly business review meetings, working with our communications teams on both internal and external communications, and driving the closing out action items from these meetings
  • Drive results-driven quarterly business reviews across VP's leaders and ensure we are driving a high bar from everyone

To be successful in this role, we need someone who:
  • Has a solid understanding of how IT operates from end-to-end
  • Comfortable in holding team members accountable for achieving their goals, with excellence
  • Leads from the front, and when there is ambiguity can continue to push progress forward
  • Not only compile data from all the leaders in this organization, but synthesize the data into a meaningful deliverable that the VP can review and leverage
  • Work closely with Finance and VPs directs on department budget and actuals to maximize every dollar and ensure that how we forecast represents accurate assumptions
  • Be a trusted advisor to my directs and my peers, also can represent me when I have other conflicts
  • Good understand of how IT runs overall, how the different teams interact with each other, understand dependencies and synergies
  • Provide leadership and help establish a culture that continuously strives towards best practices and operational excellence, while having fun

  • At least a bachelor's degree in Business or related field.
  • Combined 15+ years of experience in the following areas: Information Technology, Operations, planning, budgeting, portfolio management, systems implementations, process design and process re-engineering, value management, communications and over IT
  • Experience working in a PMO or running projects
  • Strong attention to detail
  • Proficient in Microsoft Excel (analyzing data, pivot tables, etc) and PowerPoint
  • Excellent understanding of how IT runs and its operational processes
  • Experience managing department budget and working closely with finance organization
  • Excellent verbal and written communication skills, teamwork skills, and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels.

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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