Smartsheet is looking for an experienced Director of IT Infrastructure who understands how to implement, secure and scale enterprise systems. The Director of IT Infrastructure is responsible for our cloud and on-premise systems, platforms, infrastructure, networking, IT security and IT operations. A successful candidate will provide leadership and technical strategy while delivering scalable systems and achieving operational excellence. This role will report to the VP of Corporate IT and will be located at Smartsheet’s office in Bellevue, WA.

The Director of IT Infrastructure will oversee a team responsible for the company's core Infrastructure, security platforms and vendor relationships. This includes evaluation, implementation, support, and enhancements across a variety of cloud-based systems and technologies. This role will also work closely with stakeholders to define, evaluate, and procure and integrate systems across the organization.

Responsibilities

• Produce roadmaps for infrastructure and security in a SaaS dominated environment, ensuring projects are managed to completion
• Define IT Infrastructure & Security strategy and standards to ensure 24x7 operations that exceed service level agreements
• Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards for implementing technical solutions
• Hire, inspire, engage, and retain team members while developing and growing their careers
• Provide strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business
• Maintain currency on new technologies and platforms and provide direction on what emerging technologies should be assimilated, integrated and introduced within the organization
• Define and implements disaster recovery and business continuity plans
• Participate in developing and controlling the annual operating and capital expenditure budget for infrastructure operations and security to ensure it is consistent with overall strategic objectives of IT and the enterprise
• Act as a trusted advisor and build and maintain relationships with other leaders and business executives to develop a clear understanding of business needs; ensure cost-effective delivery of IT services to meet those needs, and show flexibility in responding with agility to changing business priorities
• Evaluate, recommend, and oversee the implementation of cloud-based services to provide key functionality to the enterprise.
• Strong experience negotiating and managing SaaS, software and services contracts
• Ensure compliance with GDPR, SOX, ISO and other necessary controls to protect data and information assets

Requirements

• 8+ years of leadership and team building for infrastructure, networks and security programs supporting a rapidly growing enterprise
• Exceptional written and verbal communication skills
• Experience managing a multi-disciplinary team
• Experience managing implementation of integrated SaaS solutions
• Ability to effectively partner cross-functionally, drive consensus, and balance needs of multiple stakeholders Ability to analyze problems, develop and recommend solutions and resolve issues
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork
• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while maintaining a high level of accuracy
• Ability to remain professional and flexible while under pressure
• Strong knowledge of network design, information security solutions and cloud based systems
• Strong knowledge of IT Service Management processes
• Well-versed in best practices and evolving architectural trends, including experience utilizing cloud IaaS and PaaS and building SaaS-based applications with AWS, Azure, Office 365, etc.

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Our Culture

Smartsheet is a place where people love what they do and are empowered to do their best work every day. We support one another and achieve our goals as a team, not as individuals. Each person, at every level, gets to have an impact.

Our Values

Honest: Be truthful and do what is right

Authentic: Be real and challenge directly

Driven: Operate with urgency and focus on results

Innovative: Develop new ideas and think creatively

Effective: Deliver quality

Supportive: Be kind and help each other succeed

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.