Director of Operational Controls at Assurance
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At Assurance, we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world-class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions.
About the Position
As a Director of Operational Controls, you will be responsible for understanding and assessing Assurance's business operations regarding Operational Risk, identifying issues and opportunities, and collaborating with all employees who serve as the first line of defense on the implementation/challenge of appropriate solutions.
You will be the Day-to-day subject matter expert for risk practices at Assurance, working closely with functional teams across the firm and our parent company, Prudential Financial (NYSE: PRU), to effectively challenge the business proactively as the first line of defense and guard that Assurance operates within our policies and procedures. You will also assist in the identification of operational risks and development of processes and controls to help mitigate risks with a primary focus on Privacy, Information Security, Complaint Handling, Business Continuity, Vendor Management, Records Management, Sales Practices, and Fraud. You like to challenge and monitor the implementation of corporate, local, and applicable regulatory policies, procedures and controls. From an operational point of view, you will be responsible for understanding and assessing Assurance's business operations regarding Operational Risk, identifying issues and opportunities, and, collaborating with all employees who serve as the first line of defense on the implementation/challenge of appropriate solutions. You will seek to leverage the innovative culture at Assurance to identify better ways to monitor risks and implement controls. You will create, communicate, and reinforce a control conscience culture, demonstrating risk-smart decision making and the need for compliance while continuing to improve the customer experience.
To be successful in this role, you must possess the following:
- Expertise in process improvement and risk and control assessments
- Able to build a network of trusted relationships with key stakeholders from the business as well as within Prudential's risk management teams
- Be a strong communicator to enable positive impact and contribute to creating a learning organization
- Knowledge of technology systems is a plus
- Experience with Privacy, Information Security, Complaint Handling, Business Continuity, Vendor Management, Records Management, Sales Practices, and / or Fraud risk management.
- Demonstrate effective collaboration and teamwork skills to support peers and team members.
- Able to build relationships at all levels, cultivating a broad network of contacts.
- Have communication and presentation skills that allow one to express their ideas with impact and in a compelling, simple, and credible manner.
- Being innovative and being able to drive change to simplify and strengthen policies, processes, and procedures.
- Being self-confident / self-empowered.
- Demonstrate problem analysis & judgment skills.
What Assurance Offers
At Assurance, we strive for audacious goals, and we’re relentless in our pursuit to be the very best we can be, personally and professionally. Our benefits program is intended to enable every Assurance employee to be the best version of themselves. Our culture clears the way for you to challenge yourself and achieve the impossible. Learn more about what makes Assurance
Trust and Autonomy
At Assurance, we hire experts in their field, and we give them the independence and trust to build based on their expertise. We find that brilliant people, given this freedom and trust, will collaborate to build far more amazing things than they could ever be directed to create.
Drive to Innovate
We don't settle for the status quo – we're a team of innovators who believe that there’s almost always a better way. We operate on first principles – we challenge commonly held assumptions to create new and better solutions from scratch. In our short history we’ve made a lot progress with this mentality, launching new business lines and innovative products constantly. Following our historic acquisition by Prudential, we have more support than ever to innovate and change the world of insurance and financial services.
We leave ego at the door and work together to uncover the truth. We prioritize what is best for the whole and avoid focusing on what is best for the individual. We all care about achieving goals more than looking good, and we're eager to constantly be learning from each other.
Flexible Working Environment
Your schedule and working hours are up to you at Assurance. We care more about results than when and where you get your work done, and we find that a flexible schedule can help alleviate the stress of a rigid work-life balance.
Unlimited Time Off
We work hard, so it’s important that we take time to refresh and reset when we need it. We empower our employees to take the time that make sense for them.
Nutritional Snacks and Weekly Lunches
We encourage a healthy lifestyle for employees in all ways that we can, and we don’t want it to be tough to find sustenance when you’re hard at work! We provide healthy, nutritional snacks throughout our office, and outstanding local coffee. We also host a weekly lunch, featuring top local restaurants, to accompany our all-company meeting.
We want to make sure it’s easy for you to get to and from work, so we a provide free public transportation or greatly subsidized parking close to our office.
From the beginning, our founders believed that beautiful, open, inspiring spaces lead to energy and creativity. We seek beautiful office spaces in all of our locations, and in 2020 we’ll be taking occupancy of a stunning new office on the top two floors of Madison Center in downtown Seattle – this space features floor to ceiling windows with stunning 360 degree views of the Puget Sound, and an exclusive private rooftop deck.
Competitive Health Benefits
Access to high quality healthcare is core to our business, and we care that our employees don’t have to worry about visiting a doctor. All employees receive competitive health, dental, and vision benefits packages.
Choice of High-End Equipment
We want to make sure you’re empowered to create amazing things. We give new employees the option of a variety of high-end computers and accessories.
We believe in the importance of investing in yourself in a variety of ways, including financially. We offer a strong 401k plan, with options to invest in traditional, Roth, and after-tax options, all backed by a best-in-class platform from Prudential.
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