About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!

About the Role

This position is responsible for the recruitment, selection, training, development, retention and supervision of a team of Sales Support Representatives (SSR) and SSR Managers. The ideal candidate has extensive experience leading in a call center environment to meets established sales and service metrics, insurance experience a plus! The SSR team will train at the HUB location, but most will work remotely.

Responsibilities

• Identify key talent and foster an environment of active engagement and performance in order to achieve Hub OKRs (Objectives and Key Results). Align OKRs with business objectives.
• Create an accurate forecast utilizing transfer rates, policy sale assist rates, headcount, work hours, attendance assumptions for your team.
• Manage and collaborate strategically with other business units to recruit, train and manage your SSR team and SSR management team.
• Work closely with HR and Compliance to create and execute progressive strategy for performance management
• Create and foster a communication strategy for the HUB to include coaching and communication with peers
• Guide and support SSR Managers to maximize their potential in the areas of productivity and culture contributions.
• Create and nurture a collaborative environment that delivers a world class employee and client experience.
• Asses the strengths and weaknesses of the SSR Management team and manage the SSR program accordingly.
• Create key performance metrics to drive appropriate activity
• Conducting timely coaching with SSR Managers
• Driving and reinforcing the right outcomes that are consistent with promoting an understanding of individual, Hub and company compliance requirements, ethical standards, business practices.
• Participate and deliver requirements for compensation plans and bonus.
• Travel required up to 25%.

Qualifications

• Ability to transfer skills and knowledge, strong coaching and communication skills
• College degree or equivalent experience.
• 3-4 years of direct management experience in sales within the insurance industry, specifically leading phone sales management.
• Strong organizational skills with results orientation, superior interpersonal skills.
• Able to manage multiple projects simultaneously with cross-functional teams while being flexible and responsive to dynamic situations and changing priorities.
• Demonstrate initiative, discretion, and integrity.
• Analytical ability: Critical Thinking and Problem-solving skills
• Organization/time management/prioritization skills
• Demonstrated presentation/oral communication skills
• This position will be located in Jacksonville, FL.

Choose Assurance Because:

· Exceptional base salary plus bonus structure

· Comprehensive benefits which include, medical, dental, vision, 401K and more

· Unlimited paid vacation, sick leave, plus paid holidays.

· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.

· Ongoing coaching and career development including individual and group coaching sessions.

· Fast paced, high performance environment.