Director, Subscription Programs

| Seattle

Are you ready to lead dynamic digital product teams to rapidly grow a subscription business? Ready for one of the best product opportunities in Seattle?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that encourages innovation, rewards risk-taking and celebrates success. Do you want to take more ownership of your career? Then you're ready to be part of Groupon.

 

We’re seeking a Product leader with experience growing and driving customer value through paid subscription programs. This role is both technical and business facing and the successful candidate will be analytical, creative and comfortable driving strategy, leading meetings, and developing a cross-functional team of product managers, business analysts, merchandisers, engineers and marketers. If you’re passionate about leading subscription programs that are win/win for consumers and for local businesses, this is the opportunity you should explore. Groupon’s culture offers a perfect hybrid between startup-like atmosphere and impact and the assets of a public company. We're curious, fun, a little intense, and obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

Responsibilities:

  • Define the product strategy and execute on your roadmap drive millions of customers to join Groupon’s subscription program.

  • Ensure that the value the customer receives from the program vastly exceeds their expectations, and that members view their subscription fees as the best money they ever spent.

  • Build the subscription business plans, develop the financial models, articulate the product strategy, execute the growth plans, and get buy-in from senior leadership.

  • Define robust product requirements and clearly communicate them to design and engineering teams. Through agile development processes, bring features to market, test, measure, iterate, advance.

  • Collaborate with other internal teams, including engineers, product, marketing, merchandising, sales and operations to execute a successful go to market strategy for the subscription program.

  • Translate business priorities into specific product strategies and tactics in conjunction with other teams to achieve broad financial and strategic goals.

  • Exceed program membership growth targets while managing all the necessary trade-offs to balance membership benefits with financial profitability.

 

Requirements:

  • Bachelor’s Degree in Business or Marketing required, MBA preferred

  • 10+ years of Marketing or Product Management experience in technology organizations.

  • Proven track record developing and managing successful subscription programs

  • 3+ years managing and building marketing or product teams at e-commerce organizations

  • Demonstrated strength in conceptual strategy and execution while still maintaining a roll-up-your-sleeves management style

  • Excellent customer empathy & CX intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features

  • Demonstrated skills in developing product roadmaps and functional specifications, launching new products, conducting customer research, and informing user testing.

  • Experience owning development of a product and working cross-functionally with UX design and software development teams to manage the day to day tactics.

  • Strong organizational skills with demonstrated ability to simultaneously manage multiple high-complexity projects.

  • Demonstrated ability to successfully influence stakeholders without formal authority, leading cross-functional teams across geographies and business units.

  • Excellent organizational and presentation skills with the ability to successfully interact and influence across functions at all levels of an organization and with customers.

 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Location

1201 3rd Ave, Seattle, WA 98101

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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