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Director, Value Management

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Team

The Strategic Initiatives team is a strategy, innovation and acceleration team that focuses on emerging challenges and opportunities facing ServiceNow leaders. It advances thought leadership, process innovation, business value maturity, and solution prototyping activities that enable IT to contribute to revenue growth, operational efficiency, and happy employees & customers. 

The Role

To ensure success, we are looking for a Director of Value Management to build and launch our Business Value Advisory service in IT. This is a highly hands-on, senior role who will be the organization’s value “guru” – offering both strategic and tactical subject matter expertise to executives to help drive clarity and alignment of our priorities, through the lens of business value. Through years of practical, multi-domain experience, business value mastery, executive gravitas, and fundamental knowledge of business and technology trends, the Value Management leader builds and develops trusted advisor relationships with IT and Business Executives, as well as Service Owners across ServiceNow.

What you get to do in this role:

  • Business Value Advisory
    • Design and build a new Business Value Advisory service, including a multi-year roadmap and operating structure
    • Engage with Business Stakeholder and IT Executives and Service Owners to define, design, and mature business value metrics for their corresponding domains
    • Lead value discovery workshops to understand key business objectives, outcomes, and measurement approaches
    • Build strong business cases for the most critical technology programs of the company
    • Champion business value maturity and rigor through ongoing training & enablement efforts
  • Strategic Operations Advisory
    • Build and maintain IT’s Business Value Metric library, ensuring relevance, adoption, and integration into IT’s operational processes
    • Establish and carry a wide-angle view of business value across the organization and present insights and recommendations to primary stakeholders through business reviews and interlocks
    • Work closely with Business Operations, PMO, and Now on Now stakeholders to govern business value end-to-end, including intake, prioritization, value realization, and data hygiene
  • Thought leadership
    • Identify, lead, and contribute to the creation of new business value collateral and IP
    • Design innovative value models, methodologies, white papers, frameworks, and services that promote the maturity and adoption of business value
    • Stay ahead of trends and emerging opportunities while building external presence through webinars, events, and other publications
    • Foster ServiceNow ‘value ideation’ through partnership with ServiceNow product and Go to Market teams

Qualifications

Skills & Qualifications:

  • A minimum of 12 years of relevant experience:
    • Value engineering and business value modeling
    • Experience in multiple business domains and functional disciplines
    • Adept at navigating cross-functional business processes and trends
    • MBA from a top-tier institution preferred
  • Experience in value management for large transformation projects (Sales, Channels, Finance) highly preferred
  • Strategic and consultative mindset at multiple levels of the organization (C-suite to Business Analysts)
  • Strong interpersonal skills to coach and develop new and future-state behaviors
  • Excellent communication, presentation, meeting facilitation and white boarding skills
  • High level of executive gravitas with a humble demeanor
  • Strong ability to simplify and communicate complex topics to an audience with various functional knowledge
  • Exemplary analytical and financial acumen
  • Good clock speed with an ability to consume, digest and respond to data
  • Strong work ethic, humility and excellent team building communication and listening skills
  • Enjoy working in a highly collaborative, fast paced and often ambiguous environment
  • Product management and/or ServiceNow experience preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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