E-Commerce Operations Specialist

| Hybrid
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Who is Wyze?


Wyze is a high growth, Series B, consumer technology company. Our vision is to make great technology accessible to everyone through our smart home platform. Our aim is to serve everyday people, like me, you, and our friends and families, with too good to be true products and services. We want employees who will be inspired by this and welcome all who will help us build the next amazing chapter at Wyze.

 

Wyze is home to some of the most innovative products and services in the market. Fast Company named us as one of the Most Innovative Companies in 2021 and PCMag gave our Cam v3 an Editor’s Choice Award. We disrupted the market with our Wyze Cam v1 and then quickly took over as a market leader in the space. We recently disrupted it again with our revolutionary Cam Plus Pro service. GeekWire calls us a start-up to watch and one of the Pacific Northwest’s next unicorns… and we are just getting started.

 

Our people centric innovative vision is not only present in our products and services, but it is also embedded in the fabric of our company. We were just listed in the Top 100 Best Places to Work by Built in Seattle, listed as one of their Best Midsize Companies to Work For and awarded as one of their Companies with the Best Benefits. Seattle Business Magazine certified us as a Best Places to Work too!

 

We value the unique life experiences every employee brings to work every day. We are committed to creating an inclusive environment whereby our employees are encouraged to be their authentic whole selves and are rewarded for their impact across the company. Everyone is welcome and empowered to do the best work of their lives.

 

Our stance on workplace flexibility:

For most roles, we support a 100% remote work environment for applicants who reside in the following states: California, Oregon, Pennsylvania, Texas, Utah, Virginia, and Washington.

 

Come join us and make the impossible, possible! 


Why You Will Make an Impact:


With the mission to create an unmatched E-Commerce experience, the team is looking for a passionate Operations Specialist to help us develop scalable operational solutions to support our web/app store. As the complexity of the DTC channel increases, we are adding members with strong communication skills to work with cross-functional teams both internally and externally in order to efficiently align priorities and goals. In addition to strong interpersonal skills, the eCommerce team is looking for analytically-oriented members to help us stay at the forefront of making data-driven business decisions. We are a small, yet very efficient, driven, and collaborative team, so we are looking for someone who shares our values and company culture of making smart technology accessible for all by asking “how can we create value for our customer?”. If you are looking to push the boundaries of eCommerce and work at a great company where every day presents new captivating challenges, then this is the position for you!

A Look Inside the Role:

  • Day-to-day monitoring and communication with the support team to ensure daily operations are running smoothly (new product SKU management and daily site maintenance) 
  • Review inventory replenishment level and allocation strategy to meet E-Commerce team performance target 
  • Review KPIs with fulfillment partners and carriers to meet shipping commitment and standard 
  • Work directly with Sr. Operations Manager to execute E-Commerce initiatives and grow Wyze E-Commerce operational capability 
  • Manage third-party relationships and workload, such as shipping vendors, payment/fraud vendors, and other integrations
  • Use web analytics, customer insights, industry trends, and customer service feedback to inform future iterations of the .com experience
  • Collaborate with the team to optimize online merchandising opportunities

You Already Have These Qualifications and Love What You Do:

  • Start with “why?”, ask “what if?” 
  • Passionate about the entire E-Commerce journey
  • Intermediate Excel knowledge (VLook up, Pivot Table)
  • A team player with experience building cross-functional relationships grounded in deep levels of trust 
  • A highly effective communicator, who is able to connect with team members at every level of the company
  • Self-starter and motivator
  • Ambitious and business-minded

And Even Better if the Following Applies to You:

  • Experience with Shopify
  • Google Analytics or similar experience
  • Experience with BI tools (Tableau, MS Power BI etc.)

Our Benefits

Wyze has a full benefits package through Premera Blue Cross. This includes Medical, Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, EAP, Short-term disability, Long-term disability, FSA, and Daycare FSA. Employee premiums will be paid 100%, and 80% paid premium for dependents. 


11 Holidays - 7 set holidays and 4 Floating Holidays for you to use however you choose

15 days of PTO every year

Additional Wyze anniversary vacation days

9 sick days/mental health days per calendar year

Principal 401k Plan - there is no company match at this time

Rosetta Stone reimbursement if you'd like to learn Mandarin$50 a month reimbursed as a technology stipend - taxes apply 


Wyze employee product perks: Wyze employees receive an array of our most loved products and services, as well as Wyze software services once they are launched. Employees also get a chance to participate in our beta program for unreleased products to help make Wyze better for all! 


Come Join Us!

If this sounds too good to be true and you are ready to be part of #teamwyze, then we want to hear from you! Please send us a cover letter that showcases some of the outstanding things you can do and how you feel they could apply to our vision and projects here at Wyze! 


We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected]


Lastly, and exceptionally important to us: we are an equal opportunity employer and value diversity as well as inclusion here at Wyze. We are fully committed to providing equal employment opportunities for all employees and all applicants for employment. That’s how we do things!


Our Benefits


Wyze has a full benefits package through Premera Blue Cross. This includes Medical, Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, EAP, Short-term disability, Long-term disability, FSA, and Daycare FSA. Employee premiums will be paid 100%, and 80% paid premium for dependents.

 

12 Holidays - 8 set holidays and 4 Floating Holidays for you to use however you choose

24 days of PTO every year

Additional Wyze anniversary vacation days

Principal 401k Plan - there is no company match at this time

Wyze employee product perks: Wyze employees receive Wyze products as the products are released (new employees will have access to Wyze products)

Employees will also receive Wyze software services once they are launched

Rosetta Stone reimbursement if you'd like to learn Mandarin

$50 a month reimbursed as a technology stipend - taxes apply

 

Come Join Us!


If this sounds too good to be true and you are ready to be part of #teamwyze, then we want to hear from you! Please send us a cover letter that showcases some of the outstanding things you can do and how you feel they could apply to our vision and projects here at Wyze!

 

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

 

Lastly, and exceptionally important to us: we are an equal opportunity employer and value diversity as well as inclusion here at Wyze. We are fully committed to providing equal employment opportunities for all employees and all applicants for employment. That’s how we do things!

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No other city in the Puget Sound has as many waterfront parks and beaches. Vibrant neighborhood destination with dining and recreational activities.

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